Sophie Danby - June 8, 2023 - 12 min read
ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for ...
Sophie Danby - June 5, 2023 - 7 min read
The ITIL Service strategy is the first stage in the service lifecycle. It...
Sophie Danby - May 24, 2023 - 9 min read
The Knowledge Management practice is at the core of ITIL 4 processes; and...
Kimberly Yánez - May 11, 2023 - 7 min read
Discover the guiding principles of ITIL 4, with a focus on the co-creating...
Kimberly Yánez - April 27, 2023 - 7 min read
It is worth acknowledging the recent updates to ITIL's certification...
Sophie Danby - March 15, 2023 - 12 min read
IT governance is the glue that holds the rest of IT Service Management...
Kimberly Yánez - March 3, 2023 - 8 min read
In today's fast-paced world of enterprise technology, the Change Advisory...
Celeste Mottesi - January 26, 2023 - 3 min read
PeopleCert announced the launch of a new Continuing Professional...
Celeste Mottesi - January 23, 2023 - 1 min read
InvGate was back at the Pink Conference in Las Vegas, Nevada, for its 26th...
Kimberly Yánez - January 19, 2023 - 8 min read
There is certainly a debate about ITIL 3 vs. ITIL 4. You have ITIL 3,...