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The Fundamentals of ITIL Service Design

ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for ...

ITIL Service Strategy Definition, Processes, and Implementation

The ITIL Service strategy is the first stage in the service lifecycle. It...

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and...

David Barrow Wants to Shift Everyone’s Mindset to Facilitate the Co-creation of Value

Discover the guiding principles of ITIL 4, with a focus on the co-creating...

Markus Bause Is Excited About ITIL's New Certification Scheme

It is worth acknowledging the recent updates to ITIL's certification...

IT Governance: Definition, Frameworks, and Best Practices

IT governance is the glue that holds the rest of IT Service Management...

Greg Sanker on How to Improve Change Management

In today's fast-paced world of enterprise technology, the Change Advisory...

PeopleCert Announces Need to Renew ITIL Certifications Every 3 Years

PeopleCert announced the launch of a new Continuing Professional...

InvGate Was Back at Pink23 Conference on IT Service Management

InvGate was back at the Pink Conference in Las Vegas, Nevada, for its 26th...

ITIL 3 vs. ITIL 4: David Billouz Welcomes the New Framework and Its Challenges

There is certainly a debate about ITIL 3 vs. ITIL 4. You have ITIL 3,...
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