"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and ...
The IT Service Management practice is very much extended across countries,...
Cybersecurity is more important now than ever before. With ransomware and...
With the digital transformation in general (and the expansion of the...
Continual service delivery is key to a great customer experience and to...
Life in the world of managed IT services is not without its pleasant...
“Expect the best but prepare for the worst” is more than a cliché; it's...
Incident management is the process followed by the area of IT service...
Major incidents are, by their very nature, stressful and intense. The ITIL...
It is very common for outsiders to the world of IT (or at least people who...
