Matt Beran - December 6, 2022 - 12 min read
"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and ...
Sophie Danby - October 31, 2022 - 7 min read
The IT Service Management practice is very much extended across countries,...
Emiliano Pardo Saguier - September 6, 2022 - 13 min read
Cybersecurity is more important now than ever before. With ransomware and...
Desirée Jaimovich - August 25, 2022 - 12 min read
With the digital transformation in general (and the expansion of the...
Steve Manjaly - June 17, 2022 - 7 min read
Continual service delivery is key to a great customer experience and to...
Brian Hubbard - June 15, 2022 - 5 min read
Life in the world of managed IT services is not without its pleasant...
Emiliano Pardo Saguier - May 31, 2022 - 11 min read
“Expect the best but prepare for the worst” is more than a cliché; it's...
Roxana González - May 24, 2022 - 6 min read
Incident management is the process followed by the area of IT service...
Sophie Danby - April 11, 2022 - 5 min read
Major incidents are, by their very nature, stressful and intense. The ITIL...
Ezequiel Mancilla - March 18, 2022 - 6 min read
It is very common for outsiders to the world of IT (or at least people who...