Incident management is one of the most visible aspects of IT operations. Everyone in your organization will no doubt have some form of IT issue, or need for new IT equipment or services, at some point. They will thus need to engage with your IT service desk. Now, in this post-COVID-19 crisis “new normal,” it’s important not to underestimate the importance of your IT service desk and the need for its processes and procedures to both minimize employee lost productivity and provide a professional and supportive impression of your IT organization. Especially for employees that continue to work remotely. Need help with your IT support team’s handling of IT issues? If so, here are ten tips for getting the most out of your incident management practice.