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ITSM Statistics: The 2023 State of ITSM Process Adoption

The IT Service Management practice is very much extended across countries, industries, and types of businesses. After all, every organization wants to have the right capabilities to deliver ...

How to Prevent Ransomware? A Quick Guide to Protect Your Company Data

Cybersecurity is more important now than ever before. With ransomware and...

14 Most Common Types of Cyber Attacks (and How to Prevent Them)

With the digital transformation in general (and the expansion of the...

High Availability vs Disaster Recovery: What's the Difference?

Continual service delivery is key to a great customer experience and to...

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Life in the world of managed IT services is not without its pleasant...

Your Guide to Picking the Best Incident Management Software

“Expect the best but prepare for the worst” is more than a cliché; it's...

List of Potential Incident Management Issues

Incident management is the process followed by the area of IT service...

Conflict Management and the Major Incident Management Process

Major incidents are, by their very nature, stressful and intense. The ITIL...

Incident Ticket vs. Problem Ticket: What's the Difference?

It is very common for outsiders to the world of IT (or at least people who...

Metrics for Problem and Incident Report Managers

Many IT professionals are familiar with the popular metrics and measures...
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