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11 Best Incident Management Software in 2024

Including Incident Management software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems. This ...

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

While theoretical knowledge provides an understanding of useful concepts...

What is ITOM? IT Operations Management Definition, Benefits, And Best Practices

IT Operations Management or ITOM is the practice that helps you manage IT...

Navigating IT Challenges: Crafting an Effective Incident Report

In the ever-evolving landscape of IT, incident reports stand as crucial...

13 Tips to Boost Your Ticket Queue Management – And Prevent it From Piling up

Effective Ticket Queue Management prevents tickets from piling up on your...

2023: The Year of Personalized Support

"Experience" has become the buzzword for quite some time now. We all think...

ITSM Statistics: The 2023 State of ITSM Process Adoption

The IT Service Management practice is very much extended across countries,...

How to Prevent Ransomware? A Quick Guide to Protect Your Company Data

Cybersecurity is more important now than ever before. With ransomware and...

14 Most Common Types of Cyber Attacks (and How to Prevent Them)

With the digital transformation in general (and the expansion of the...

High Availability vs Disaster Recovery: What's the Difference?

Continual service delivery is key to a great customer experience and to...
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PwC logo NASA logo People's Bank logo Arcos Dorados logo Toyota logo CUNY logo KPMG logo U.S. Army logo Memorial Hermann logo AHCCCS logo Tulsa logo Texas A&M logo

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