InvGate on December 17, 2020
While our previous ITIL 4 blogs have covered the IT asset management (ITAM), service desk, and risk management practices, the demands of the coming year place an emphasis on the need to improve things. These improvements could relate to operations, services, outcomes, experiences, relationships, or something else. And, ideally, will be managed and delivered via a formalized approach such as ITIL ...
InvGate on October 22, 2020
The latest version of the ITIL IT service management (ITSM) best practice guidance – ITIL 4 – was released in 2019. Unlike ITIL v3/2011, this positioned the service desk as a practice – the ...
InvGate on February 12, 2020
Want to know more about doing problem management well? If so, then this blog is for you. Problem management is the IT service management (ITSM) practice that improves service quality by preventing ...
Vawns Murphy on January 8, 2020
ITIL and service management go hand-in-hand. But it’s important to understand that they aren’t the same thing and that the terms can’t be used interchangeably – whether it’s service management per se ...
InvGate on November 13, 2019
Welcome back! We hope you enjoyed our first blog outlining the key changes in ITIL. Following on from that part 2 takes a deeper look under the hood of ITIL to help you to better understand the new ...
InvGate on August 29, 2019
ITIL is the go-to framework for most organizations in an IT service management (ITSM) environment but just because something works doesn’t mean that it can’t be reviewed and improved on. Especially ...
InvGate on March 13, 2019
The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next ...
InvGate on February 20, 2019
Let’s assume that you’ve just taken your ITIL Foundation Certification exam. Or, even better, you’ve still to take it and are currently pondering how best to take what you’ll learn in your studies ...
InvGate on January 30, 2019
With the creation of IT service management (ITSM) capabilities, you’ll find that role types are an important aspect to include; because, after all, you can’t get anything done without the right ...
InvGate on January 23, 2019
So, you’re about to take your ITIL Foundation Certification exam and can’t wait to get the new qualification. However, if you’re like us, it might have been quite a while since you last took an exam, ...