The High-velocity IT approach includes both speed and direction. For the sake of experience management, it helps emphasize that doing the right thing is more important than simply doing ...
First of all, there is no such thing as “best practices” in IT. It is a...
ITIL is the world's most widely used IT Service Management (ITSM)...
The Service Provider License Agreement (SPLA) is one of the best ways for...
Value Stream Mapping (VSM) is a lean technique that has become deeply...
InvGate Service Management has a brand new Request View to improve our...
The ITIL 4 Foundation Edition introduced the service value chain in 2019,...
ISO 20000 is the only internationally accepted standard for ITSM, and it...
ITIL is probably the most used framework in the IT world right now. But...
No matter just how well things are going, there is always room for...
