The Service Desk and IT Service Management blog | Brenda Gratas (3)

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - September 22, 2023 - 8 min read

James Gander on the Power of ITSM Simulation in Training

Traditional IT Service Management (ITSM) training methods have long been associated with uninspiring, dry experiences. It's time to introduce a game-changer – ITSM simulations. This ...

Brenda Gratas - September 15, 2023 - 9 min read

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Are you ready to tackle the hidden IT Asset Management (ITAM) challenges...

Brenda Gratas - September 8, 2023 - 6 min read

Lisa Schwartz on How to Train Help Desk Staff and What’s Next in ITSM

Knowing how to train help desk staff effectively can make all the...

Brenda Gratas - September 6, 2023 - 11 min read

Lansweeper Alternative: Features, Customizability, and Performance

Are you in search of a robust Lansweeper alternative? Look no further!...

Brenda Gratas - September 5, 2023 - 12 min read

ManageEngine Alternative: UI, Features, Support, and Pricing

Looking for a ManageEngine alternative for your service desk software...

Brenda Gratas - August 23, 2023 - 8 min read

BMC Asset Management Alternative: User Interface, Reporting, And Support

In pursuing a viable BMC Asset Management alternative, organizations...

Brenda Gratas - August 22, 2023 - 11 min read

SysAid Alternative: UI, Support, Customization, and Integration

Are you looking for a SysAid alternative for effectively managing IT...

Brenda Gratas - August 8, 2023 - 8 min read

NinjaOne Alternative: UX, Features, and Customer Service

If you're looking for an outstanding NinjaOne alternative, a platform that...

Brenda Gratas - July 28, 2023 - 11 min read

TOPdesk Alternative And Competitors: UI, Configuration, Features, and More

Are you on the lookout for a TOPdesk alternative that can effectively...

Brenda Gratas - July 26, 2023 - 4 min read

Norway's Government Agencies Breached by Zero-Day Attack (CVE-2023-35078)

In a recent cyber attack that sent shockwaves through the security...

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