15 min read
When it comes to selecting the correct IT Service Management (ITSM) software for your organization, conducting a thorough analysis is essential. However, performing an ITSM tool comparison can take time and effort. Fortunately, we are here to help lighten the load by comparing Ivanti Neurons vs. ManageEngine.
In this blog post, we’ll explore the features, advantages, and drawbacks of Ivanti Neurons and ManageEngine. And if these choices fail to meet your specific requirements, we’ll also present InvGate Service Management as a captivating alternative that has the potential to serve as a solution tailored to your needs.
Free Trial
Yes (45 days)
Free Trial
Yes (30 days)
Free Trial
Yes (30 days)
Table of contents
- TL;DR
- What is Ivanti Neurons?
- What is ManageEngine?
- Considering InvGate Service Management as an ITSM solution alternative.
TL;DR
- Ivanti Neurons stands out for its intuitive user interface, extensive customization options, robust automation capabilities, and exceptional customer service. However, there are some users who express their dissatisfaction with its default features, intricate backend system, inadequate documentation, and limited integration options.
- ManageEngine has gained recognition for its extensive range of products and impressive growth. However, it has been noted that its integrations beyond the Zoho Ecosystem may have limitations, and there have been concerns regarding vulnerabilities. In 2023, ManageEngine encountered a significant setback when two major vulnerabilities were discovered across 24 of its products.
- On the other hand, InvGate Service Management places a strong focus on optimizing ITSM implementation, offering flexible deployment options, robust ticketing and incident management features, and self-service capabilities. All of this is done with a strong emphasis on cost-effectiveness and innovation.
What is Ivanti Neurons?
Ivanti Neurons for ITSM is a robust IT Service Management solution aimed at improving efficiency and productivity within organizations. It supports both cloud and on-premise deployment options, making it versatile for businesses with varying infrastructure needs. The platform automates routine tasks, integrates with ITIL 4-certified practices, and focuses on enhancing the digital employee experience (DEX).
It is part of the larger Ivanti Neurons platform, which provides automation capabilities to address Asset Management, endpoint security, and more. Designed for mid-to-large enterprises, the solution helps simplify complex workflows, ensures compliance, and improves operational security.
Pricing
Ivanti Neurons for ITSM pricing is based on a subscription model, with costs varying depending on the number of users and the features selected. While Ivanti does not openly publish its pricing, estimates suggest that entry-level pricing begins at approximately $80 per user, per month. Customized enterprise pricing is also available for organizations requiring tailored solutions.
Reviews
Ivanti Neurons holds a 4.2/5 score on Gartner Peer Insights (as of 2025). Reviews highlight its automation capabilities and flexibility as major strengths but note some challenges with usability and backend complexity. Certain users have expressed frustration over Ivanti's limited integration capabilities with other tools.
Features
- Flexible cloud and on-premise deployments to fit various infrastructure requirements.
- Automates IT processes like ticket resolution, Change Management, and service requests.
- Includes 11 ITIL-4 certified practices.
- Customizable workflows to match unique organizational processes.
- Predictive analytics with AI to reduce downtime and improve service quality.
- API integration with popular tools like ServiceNow, Microsoft Teams, and others.
Advantages and disadvantages
Advantages:
- High flexibility with customizable workflows.
- Strong automation and AI capabilities.
- Supports hybrid and multi-cloud environments.
Disadvantages:
- Backend navigation can feel overly complex.
- Documentation and support resources are sometimes insufficient.
- Integration options, while available, are limited compared to competitors.
What is ManageEngine?
ManageEngine, formerly known as AdventNet Inc., rebranded in 2009 and now operates as Zoho Corporation. It specializes in providing comprehensive IT Management solutions for businesses of different sizes, with a focus on small to midsize enterprises.
One of ManageEngine's key offerings is ServiceDesk Plus, a robust Service Management (ITSM) and IT Asset Management (ITAM) platform. ServiceDesk Plus provides flexible deployment options, including cloud-based and on-premise solutions, and supports features like Incident Management, Problem Management, Change Management, and service catalog, all aligned with ITIL best practices.
Pricing
ManageEngine ServiceDesk Plus offers several pricing tiers:
- Standard plan: Starting at $13 per technician per month. Basic IT helpdesk and reporting.
- Professional plan: Starting at $27 per technician per month. Includes everything in the Standard plan plus IT Asset Management.
- Enterprise plan: Starting at $67 per technician per month. It has features for complete ITSM, including Change Management, Project Management, ITIL compliance, and extensive reporting.
Reviews
ManageEngine holds a 4.4/5 score on Gartner Peer Insights, reflecting high satisfaction rates among midmarket users. The competitive pricing and integration within the Zoho ecosystem are praised, but some users note limitations with integrations outside Zoho.
One of the pros, according to users, is their portfolio of complementary products that cover areas such as endpoint management, network monitoring, application monitoring, and active directory management.
Users have raised concerns about security vulnerabilities. In 2023, ManageEngine faced a significant setback when two critical vulnerabilities were discovered across 24 of its products. These vulnerabilities were rated 9.8 out of 10 in terms of severity, as they could potentially enable remote execution of malicious code. However, the company promptly addressed the situation by releasing patches to mitigate the vulnerabilities and strengthen security measures.Features
- Deployment options: Flexible cloud and on-premise solutions.
- Integrated ITAM and ITSM: Combines service desk and Asset Management capabilities.
- Zoho ecosystem compatibility: Seamless integration with other Zoho and ManageEngine products.
- Low-code customizations: Allows users to build workflows with minimal coding knowledge.
- Comprehensive monitoring tools: Covers areas like endpoint management, network monitoring, and app management.
- AI/ML capabilities: Basic AI features for ticket categorization and resolution.
Advantages and disadvantages
Advantages:
- Competitive pricing, especially for SMEs.
- Strong integration with Zoho ecosystem tools.
- Low-code features simplify custom workflows.
Disadvantages:
- Limited out-of-the-box integration with third-party tools.
- Focus on midmarket users may not meet enterprise-level requirements.
- Product innovation is slower compared to competitors like Ivanti.
Why is InvGate Service Management the best ITSM alternative
While Ivanti Neurons and ManageEngine are well-known competitors in the ITSM industry, it is important to consider alternative solutions that may better align with your organization's unique needs. In this regard, InvGate Service Management emerges as a compelling option that deserves careful consideration. Let's explore some of the highly beneficial features of InvGate Service Management that make it a worthwhile choice for your organization.
1. Powerful ticketing and Incident Management
InvGate Service Management stands out with its robust features for managing tickets and incidents. It enables efficient tracking, collaboration, and resolution of tickets, empowering IT teams to prioritize and manage incidents effectively. The platform streamlines incident resolution processes through automated routing, customizable workflows, and SLA Management.
2. Extensive reporting and analytics
InvGate Service Management offers comprehensive reporting and analytics functionality, allowing organizations to gain valuable insights into their IT operations and performance.
The platform provides pre-built reports and dashboards and the flexibility to create custom reports. These features enable IT teams to analyze data, identify trends, and make informed decisions to improve service delivery.
3. Cost-effective solution
InvGate Service Management provides a cost-effective solution without compromising functionality. It offers a robust set of ITSM features and capabilities at a competitive price point, making it an appealing choice for organizations seeking a balance between affordability and functionality compared to alternatives like Ivanti Neurons and ManageEngine.
4. User-friendly and intuitive interface
InvGate Service Management offers an intuitive and user-friendly interface, ensuring seamless navigation for both IT teams and end-users. The streamlined design and intuitive workflows guarantee a smooth user experience, reducing the learning curve for new users.
5. Self-service capabilities
InvGate Service Management includes robust self-service capabilities, such as a user-friendly self-service portal, a comprehensive IT service catalog, and a knowledge base. These features empower end-users to find answers to common issues independently, access a wide range of IT services, and leverage self-help resources, resulting in improved efficiency and reduced burden on IT teams.
6. Customization and flexibility
InvGate Service Management offers a high level of customization and flexibility. The platform can be easily configured and adapted to align with specific IT processes and business requirements, providing a personalized ITSM experience.
7. Comprehensive Asset Management
InvGate offers both a Service Management solution and an Asset Management system. This allows organizations to manage their IT services and assets separately yet integrate them for a more comprehensive view.
InvGate Asset Management enables organizations to track and manage their IT assets throughout their lifecycle effectively. The platform features IT Asset Discovery, Inventory Management Software, Software License Management, and maintenance scheduling features.
8. AI-Powered features
InvGate Service Management harnesses the power of AI with features like AI-Improved Responses and Support Assist. Response Suggestions uses AI to assist agents in responding to tickets, saving time and improving the quality of customer interactions. Support Assist utilizes machine learning algorithms to automate ticket categorization and routing, enhancing the efficiency of ticket management processes.
Next steps
Selecting the appropriate ITSM solution is a crucial choice that can greatly influence your organization's IT service delivery and overall effectiveness. By carefully assessing your alternatives, you can ensure you implement a solution that aligns with your requirements and objectives.
Explore the live demo of InvGate Service Management to get a firsthand experience of how it can improve your business operations. Additionally, download our complimentary ITSM implementation checklist to help you plan your next steps effectively.
