Are you in search of a SolarWinds alternative for managing IT services and improving support processes? Look no further!
SolarWinds announced it would be acquired by private equity firm Turn/River Capital. As with most acquisitions, it introduces uncertainty for current and prospective customers. Concerns about potential cost-cutting measures, changes in service quality, and the broader implications of private equity ownership are driving many organizations to explore other options.
If you're seeking a robust IT Service Management (ITSM) solution, it's essential to explore the available options and conduct a comprehensive ITSM tools comparison.
In this article, we’ll explore InvGate Service Management as a robust Solarwinds alternative and analyze both platforms for their user experience, implementation process, integration capabilities, support, pricing, and more.
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TL;DR
- SolarWinds Service Desk is a cloud-based ITSM platform with a user-friendly interface and easy navigation.
- However, it offers limited customization options and has restricted support for third-party integrations.
- On the other hand, InvGate Service Management boasts easy implementation and a range of customization options.
SolarWinds acquisition
On February 9, 2025, SolarWinds announced it would be acquired by private equity firm Turn/River Capital in a $4.4 billion deal.
SolarWinds’ leadership expressed optimism about leveraging Turn/River’s expertise to enhance its offerings. However, analysts and industry experts have raised concerns about potential operational changes and cost-cutting measures typical of private equity takeovers, which could impact product development and customer support.
The acquisition comes at a time when many businesses are already re-evaluating their reliance on SolarWinds due to its past security vulnerabilities, high costs, and the growing complexity of IT environments. For these reasons, organizations are increasingly seeking alternatives that offer greater flexibility, enhanced security, or more cost-effective solutions tailored to modern needs.
What is SolarWinds?
SolarWinds Service Desk is a cloud-based ITSM platform designed to streamline IT operations. It targets organizations seeking efficient service delivery and offers features that support Incident Management, such as automated ticketing and workflow tools.
The platform also includes a Configuration Management Database (CMDB) and provides a user-friendly interface with quick deployment, making it suitable for various business sizes. SolarWinds is particularly valued for its ease of use and scalability. Additionally, the company offers standalone tools for network monitoring and database management.
SolarWinds top features
- Configuration Management Database (CMDB) for asset and relationship tracking.
- Self-service portal with knowledge base integration.
- Customizable reporting and analytics for performance insights.
- Integrations with Microsoft Teams, Active Directory, and monitoring tools.
SolarWinds pros and cons
Pros:
- Comprehensive ITSM and IT Asset Management (ITAM) capabilities in a single platform.
- SLA Management and benchmarks.
- Broad integration support for IT infrastructure tools.
Cons:
- Advanced features may require additional setup and customization.
- Pricing structure can be complex for smaller organizations.
- Performance may be impacted in large-scale environments with high data loads.
SolarWinds pricing
SolarWinds tiene has 3 subscription levels:
- Essentials: $39 per agent/month.
- Advanced: $89 per agent/month.
- Premier: $115 per agent/month.
You can also ask for a 30-day free trial.
SolarWinds: User reviews
- Rating in Gartner: 4.4/5
- Rating in G2: 4.3/5
"The integration of help desk with remote support is one of my favorite aspects. SolarWinds is really good at being our helping hand to sort out problems. I love that everything is available in one place and we can be sure it will work. Along with easy configuration, SolarWinds helps us with topic. However, using SolarWinds to manage all devices in the network is one of the challenges we face and this may create coverage holes. In the last month's scheduled audit, some inconsistencies in the data from one of our remote data centers were observed. "
User review from G2, System specialist
InvGate Service Management as a SolarWinds alternative
Why InvGate Service Management is the best helpdesk and ticketing system
InvGate Service Management is a comprehensive IT Service Management software solution offered by InvGate, a technology company.
With InvGate Service Management, organizations can establish a modern IT services department perfectly aligned with global IT standards.
It's a complete ITSM solution that goes beyond traditional service desk functionalities: it includes advanced features such as IT support automation, a self-service platform for users to find solutions independently, and personalized reports to gain insights into their IT operations.
InvGate Service Management seamlessly integrates with InvGate Asset Management, providing organizations with a centralized repository to track and manage their IT assets effectively. This integration ensures accurate asset inventory, optimized asset usage, and compliance with regulatory requirements.
InvGate can be deployed either in the cloud or on-premises, allowing organizations to choose the hosting environment that suits them best.
According to reviewers, InvGate Service Management has received positive feedback:
"The whole process from demo, to quoting, implementation, and launch has been great. We have a small team and was able to get this project complete ahead of deadline with the help of the great implementation team". IT in a Government organization
"The support team is knowledgeable and responsive. It has all the most common features you could expect from a cloud service ticketing system today, and they work well (knowledgebase, self-service portal, task assignments, approval flows, time management, reporting). The bang for the buck is excellent." IT in Non-Government organization
"Dashboards and reports Easy to use/intuitive, very good user experience for clients and agents Workflows, automation and customization options." General Manager, IT Services
InvGate Service Management offers flexible pricing based on the number of agents and features your organization needs. Plans start at $17 per agent per month, and we also offer a free trial to test the software.
When comparing SolarWinds Service Desk and InvGate Service Management, several factors come into play that can help organizations make an informed decision.
Customization
InvGate Service Management offers easy implementation and flexible customization options. With its no-code approach, it's easier for organizations to customize the platform without extensive technical expertise. This flexibility allows for straightforward configuration and adaptation to unique workflows, aligning with industry best practices
In contrast, implementing and customizing SolarWinds Service Desk can be challenging. It allows organizations to tailor workflows, fields, and templates to their specific needs.
However, users often report While SolarWinds provides automation capabilities, users report that workflows can be cumbersome and lack advanced automation options, particularly for asset-ticket associations. This can limit the efficiency gains from automation in complex IT environments.
Reporting capabilities
InvGate Service Management provides comprehensive reporting and analytics functionalities, including customizable ITSM dashboards and ready-to-use reports. Organizations gain valuable insights into their IT operations and performance, facilitating data-driven decision-making.
Users have expressed dissatisfaction with SolarWinds' reporting capabilities, citing limitations on their graphs, dashboards, and limited customization options.
Asset Management
InvGate's Asset Management solution is designed to optimize IT operations by providing a unified view of hardware, software, and fixed assets, enhancing decision-making and compliance management. Its integration with InvGate Service Management allows for seamless incident resolution and better asset utilization.
While SolarWinds provides robust IT management tools, its Asset Management capabilities are part of a broader suite and may not offer the same level of specialization as InvGate. Users have reported challenges in managing all devices on the network, which can lead to coverage gaps. SolarWinds' Asset Management lacks advanced automation options, particularly for associating assets with tickets, and some users feel it is missing critical information that would enhance its effectiveness.
InvGate Service Management Pricing
InvGate Service Management offers flexible pricing based on the number of agents and features your organization needs.
There are three plans available to choose from, all billed annually:
Starter: $17 per agent, per month.Pro: $40 per agent, per month.
Enterprise: Custom pricing, suited for your organization.
You can access the tool´s full pricing details here and we also offer a free 30 day trial to test the software in your own time and needs!
SolarWinds competitors
If you're still uncertain and would like to explore additional SolarWinds alternatives, feel free to refer to the following articles for further research.:
- SolarWinds vs. ServiceNow
- SolarWinds vs. ManageEngine
- SolarWinds vs. Freshservice
- SolarWinds vs. Ivanti Neurons
- SolarWinds vs. Jira Service Management
- SolarWinds vs. SysAid
- SolarWinds vs. BMC Helix
- SolarWinds vs. Cherwell
- SolarWinds vs. Aranda Service Management
- SolarWinds vs. TOPdesk
- SolarWinds vs. Zendesk
- SolarWinds vs. SymphonyAI Summit
- SolarWinds vs. EasyVista
- SolarWinds vs. TeamDynamix
In conclusion
When seeking a SolarWinds alternative, InvGate Service Management emerges as a strong contender that offers a range of advantages. Its user-centric design, easy implementation, robust integration capabilities, responsive support, and cost-effective pricing make it a viable choice for organizations seeking to enhance their IT service delivery and streamline their operations.
As your IT Service Management solution, InvGate Service Management will help you streamline your IT support processes, improve efficiency, and deliver exceptional service to end-users. Request a 30-day free trial or book a meeting with our experts if you have any questions!
