The Service Desk and IT Service Management blog | Brenda Gratas (2)

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - December 12, 2023 - 17 min read

SysAid vs. ServiceNow

Are you facing a dilemma between SysAid vs. ServiceNow for your IT Service Management (ITSM) needs? With a wide array of ITSM options available in the market, organizations often grapple ...

Brenda Gratas - November 29, 2023 - 10 min read

Microsoft System Center Service Manager Alternative

Are you searching for a Microsoft System Center Service Manager...

Brenda Gratas - November 20, 2023 - 10 min read

ServiceNow Alternatives And Competitors

Looking for a ServiceNow alternative that offers compelling features,...

Brenda Gratas - November 15, 2023 - 9 min read

SolarWinds Alternative And Competitors: UX, Integrations, and Support

In search of a SolarWinds alternative for managing IT services and...

Brenda Gratas - November 15, 2023 - 9 min read

Zendesk Alternatives And Competitors: User Interface, Customization, and More

Are you on the hunt for a viable Zendesk alternative that can bring a...

Brenda Gratas - November 15, 2023 - 9 min read

Ivanti Neurons Alternative: Features, UI, Integrations, and Support

Are you in search of a fitting Ivanti Neurons alternative? The quest to...

Brenda Gratas - November 10, 2023 - 11 min read

Jira Service Management Alternative: Pricing, Setup, Features, and Support

Are you seeking a viable Jira alternative with compelling features,...

Brenda Gratas - November 1, 2023 - 9 min read

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA)...

Brenda Gratas - October 25, 2023 - 9 min read

How to Use ITAM Software as Your Equipment Check-Out System? [Video Tutorial]

An equipment check-out system is a lifesaver for any organization. This is...

Brenda Gratas - October 20, 2023 - 12 min read

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow,...

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