The Service Desk and IT Service Management blog | Brenda Gratas (2)

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - November 15, 2023 - 9 min read

Zendesk Alternatives And Competitors: User Interface, Customization, and More

Are you on the hunt for a viable Zendesk alternative that can bring a fresh perspective to your IT Service Management (ITSM) strategy? Your search ends here!

Brenda Gratas - November 15, 2023 - 9 min read

Ivanti Neurons Alternative: Features, UI, Integrations, and Support

Are you in search of a fitting Ivanti Neurons alternative? The quest to...

Brenda Gratas - November 13, 2023 - 11 min read

Cherwell Alternative: Features, Pricing, Customization, And Setup

Are you looking for a suitable Cherwell alternative? Making the right...

Brenda Gratas - November 10, 2023 - 11 min read

Jira Service Management Alternative: Pricing, Setup, Features, and Support

Are you seeking a viable Jira alternative with compelling features,...

Brenda Gratas - November 1, 2023 - 9 min read

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA)...

Brenda Gratas - October 25, 2023 - 9 min read

How to Use ITAM Software as Your Equipment Check-Out System? [Video Tutorial]

An equipment check-out system is a lifesaver for any organization. This is...

Brenda Gratas - October 20, 2023 - 12 min read

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow,...

Brenda Gratas - October 13, 2023 - 7 min read

Deborah Monroe on Emotional Intelligence in Leadership

Emotional intelligence in leadership goes beyond being "nice" or...

Brenda Gratas - October 6, 2023 - 5 min read

Stefan Kempter on What is YaSM, Yet Another Service Management Model

In the dynamic field of IT Service Management (ITSM), innovation takes...

Brenda Gratas - September 29, 2023 - 7 min read

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in...

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