Brenda Gratas
Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.
Brenda Gratas - May 17, 2023 - 18 min read
SysAid vs. Cherwell Service Management: Which is the right choice for your IT Service Management (ITSM) needs? With a variety of options available in the ITSM field, finding the perfect ...
Brenda Gratas - May 16, 2023 - 4 min read
If you work with Apple devices, you may have heard of Jamf, a leading...
Brenda Gratas - May 15, 2023 - 9 min read
Want to know how to make your help desk agents work harder, better, and...
Brenda Gratas - May 10, 2023 - 18 min read
In the dynamic IT Asset Management (ITAM) landscape, choosing the right...
Brenda Gratas - May 10, 2023 - 17 min read
Are you facing a pivotal decision between SymphonyAI Summit Service...
Brenda Gratas - May 10, 2023 - 9 min read
Name one person you know who has never contacted a company's support....
Brenda Gratas - May 9, 2023 - 18 min read
In the ever-evolving IT Asset Management (ITAM) space, the choices you...
Brenda Gratas - May 8, 2023 - 9 min read
You only get one chance at a first impression. And in customer service,...
Brenda Gratas - May 3, 2023 - 11 min read
The Cost per Ticket metric (CPT) is the key to unlocking service desk...
Brenda Gratas - April 28, 2023 - 11 min read
A ticket has its own lifecycle, and understanding each stage is crucial to...