Stay informed with the latest IT news and insights

Subscribe to IT Pulse, our weekly newsletter. Every Friday, you'll get the top highlights from the IT world, delivered straight to your inbox.

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - November 10, 2023 - 11 min read

Jira Service Management Alternative: Pricing, Setup, Features, and Support

Are you seeking a viable Jira alternative with compelling features, competitive pricing, and exceptional support? As Jira Service Management has become a prominent IT Service Management ...

Brenda Gratas - November 1, 2023 - 12 min read

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA)...

Brenda Gratas - October 20, 2023 - 12 min read

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow,...

Brenda Gratas - October 13, 2023 - 7 min read

Deborah Monroe on Emotional Intelligence in Leadership

Emotional intelligence in leadership goes beyond being "nice" or...

Brenda Gratas - October 6, 2023 - 5 min read

Stefan Kempter on What is YaSM, Yet Another Service Management Model

In the dynamic field of IT Service Management (ITSM), innovation takes...

Brenda Gratas - September 29, 2023 - 7 min read

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in...

Brenda Gratas - September 22, 2023 - 8 min read

James Gander on the Power of ITSM Simulation in Training

Traditional IT Service Management (ITSM) training methods have long been...

Brenda Gratas - September 19, 2023 - 14 min read

10 Best Packet Sniffer Tools for Network Security in 2024

One essential tool for maintaining network security is the packet sniffer....

Brenda Gratas - September 15, 2023 - 9 min read

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Are you ready to tackle the hidden IT Asset Management (ITAM) challenges...

Brenda Gratas - September 8, 2023 - 6 min read

Lisa Schwartz on How to Train Help Desk Staff and What’s Next in ITSM

Knowing how to train help desk staff effectively can make all the...

Previous All posts Next