The Service Desk and IT Service Management blog | Brenda Gratas (4)

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - July 4, 2023 - 11 min read

EasyVista Alternative: UX, Performance, and More

Are you looking for an EasyVista alternative that can revolutionize your IT Service Management (ITSM) and improve your operational processes? Your search ends here as we’ll introduce you to ...

Brenda Gratas - June 28, 2023 - 3 min read

New Apple Zero-Days: Patch CVE 2023-32434 and CVE 2023-32435

Apple released a series of patches today to address zero-day...

Brenda Gratas - June 9, 2023 - 27 min read

What is Enterprise Service Management?

Enterprise Service Management (ESM) is the extension of IT Service...

Brenda Gratas - June 1, 2023 - 12 min read

The 5 Incident Severity Levels – And a Free Matrix

Just as a red flag warns of imminent danger, incident severity levels in...

Brenda Gratas - May 31, 2023 - 3 min read

Patch Windows Certificate Dialog Elevation of Privilege Vulnerability (CVE-2019-1388)

Identifying and addressing critical vulnerabilities is of paramount...

Brenda Gratas - May 30, 2023 - 20 min read

SummitAI Asset Management vs. Flexera One

Are you currently grappling with the decision between SummitAI Asset...

Brenda Gratas - May 24, 2023 - 19 min read

IT Hardware Inventory Management Tutorial, Tips, And Best Practices

IT Hardware Inventory Management is not easy, even for relatively small...

Brenda Gratas - May 24, 2023 - 3 min read

Apple Patches Zero-Day Vulnerability CVE-2023-32373

Apple faced a significant security challenge with the discovery of the...

Brenda Gratas - May 22, 2023 - 4 min read

Managing Network Routing with the Route Command

The route command is a tool that allows network administrators to view and...

Brenda Gratas - May 17, 2023 - 17 min read

IT Asset Inventory: Definition, Scope, Management, and Best Practices

An IT asset inventory is your best ally to keep all your IT hardware and...

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