If you are a help desk agent or work in anything related to IT Service Management (ITSM), I’m sure the next sentence is going to hit right at home: There is nothing worse than a backlog ...
And just like that, the future has arrived: artificial intelligence...
Some help desk tickets are solved in just one exchange. Others might need...
If you’re reading this, you probably have an IT support team in your...
Building a Maintenance ticketing system is a strategic move for any...
Setting help desk priority levels ensures every ticket is categorized and...
Automatic ticket assignment is one of the simplest yet crucial features of...
