Automatic ticket assignment is one of the simplest yet crucial features of a help desk software. It allows the workflow to keep moving, and at the same time assures an equal distribution of ...
If you’re reading this, you probably have an IT support team in your...
Building a Maintenance ticketing system is a strategic move for any...
Let's be honest: a ticket backlog can be a significant challenge. In a...
I know it and you know it: Efficiency is key in the world of IT Service...
If you are a help desk agent or work in anything related to IT Service...
And just like that, the future has arrived: artificial intelligence...
Some help desk tickets are solved in just one exchange. Others might need...
Setting help desk priority levels ensures every ticket is categorized and...
