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Beyond Theory: Five Real-World Applications of ITIL Processes

ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer ...

5 ITIL Standards and Best Practices Your Help Desk Should Be Following

Let's say you’re already adhering to ITIL standards and an ITIL...

What is ITIL Demand Management? An Introduction

Predicting consumer demand and ensuring you have the resources to support...

What Are the Main Benefits of ITIL 4?

Over the past decade, global spending on digital transformation has...

Beyond Systems & Processes: ITIL Benefits to Individuals

The benefits of ITIL to a company or organization are widely discussed....

How to Build a RACI Matrix for ITIL

Management is also often about accountability. Well, let’s scratch that,...

Conflict Management and the Major Incident Management Process

Major incidents are, by their very nature, stressful and intense. The ITIL...

Metrics for Problem and Incident Report Managers

Many IT professionals are familiar with the popular metrics and measures...

What Are the ITIL Change Categories?

ITIL is widely considered the gold standard when it comes to IT Service...

InvGate Workflows: Plan Tasks in One Step, Execute in Another

A new feature in InvGate Service Management has been added to the workflow...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper