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Stephen Mann
Stephen Mann is an independent IT and IT service management content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. In his career, he’s held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and most recently product marketing for a SaaS IT service management technology vendor.
Stephen Mann - July 24, 2024 - 14 min read
Ready to take your IT career to the next level? If you're looking to become a Master in IT Service Management (ITSM), ITIL Certifications are your golden ticket. In this guide, we'll dive ...
Stephen Mann - January 22, 2020 - 4 min read
It’s a new year. In fact, it’s a new decade. Perhaps, even the return of...
Stephen Mann - September 12, 2018 - 5 min read
While IT help desk and IT service management (ITSM) tools have been...
Stephen Mann - March 21, 2018 - 4 min read
Have you ever stopped to think about which of the many capabilities within...