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InvGate Blog

What You Need to Know About ITIL 4’s Organizational Change Management Practice

Posted by InvGate on November 19, 2020 at 9:40 AM
Have you ever stopped to wonder why the very diligent implementation of new technology – to time, cost, and quality – doesn’t deliver the expected benefits? IT self-service capabilities are usually a great example – with only limited adoption by employees (with it, therefore, difficult to realize the anticipated return on investment). There might be a variety of reasons that this happens, with a common one being the lack of recognition of the technology implementation being a people change because it affects the traditional ways of working. Consequently, there’s limited or no investment in organizational change management tools and techniques. 
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Topics: ITIL 4, Organizational Change Management

5 Key Guidance Points in the ITIL 4 ITAM practice

Posted by InvGate on November 5, 2020 at 8:56 AM
The latest version of ITIL – ITIL 4 – was released in 2019 with a new focus and a different portfolio of IT service management (ITSM) guidance. For anyone interested in IT asset management (ITAM), a key difference was the inclusion of ITAM as a core ITIL 4 ITSM practice. If this IT management discipline is new to you, then ITAM can be described as the service management practice that helps you to maximize value, control costs, manage risks, support decision making, and meet regulatory requirements. In other words, ITAM is the practice that helps you to keep track of your IT asset estate, to ensure that the appropriate licensing is in place, and to maximize potential by managing assets from provision through to retirement.  To help, this blog looks at the key guidance points within the new ITIL 4 ITAM practice. 
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Topics: ITAM, ITIL 4

5 Key Guidance Points in the ITIL 4 Service Desk Practice

Posted by InvGate on October 22, 2020 at 11:02 AM
The latest version of the ITIL IT service management (ITSM) best practice guidance – ITIL 4 – was released in 2019. Unlike ITIL v3/2011, this positioned the service desk as a practice – the replacement for process-based guidance – within the service management practices. For most organizations, the IT service desk remains the single point of contact for IT and the custodian of incidents and service requests. To help, the latest version of ITIL now offers more service desk guidance than ever – especially related to automation, customer experience (CX), and the required people skills.  Please keep reading to find out more as we offer up five key guidance points from the ITIL 4 service desk practice content. 
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Topics: ITIL, ITIL 4

How ITIL 4 Enhances Service Management

Posted by Vawns Murphy on January 8, 2020 at 11:53 AM
ITIL and service management go hand-in-hand. But it’s important to understand that they aren’t the same thing and that the terms can’t be used interchangeably – whether it’s service management per se or IT service management (ITSM). An easy way to view this is that while ITIL is a body of service management best practice, not all service management is based on ITIL.
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Topics: ITIL, ITIL 4

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