Change Enablement in an ITIL 4 world

Change management is the IT service management (ITSM) capability that ensures change is delivered effectively and safely, delivering outcomes that enable the business. Done well it can deliver new services, reduce unplanned downtime, and support successful innovation. To help any individual or organization looking to see how ITIL guidance related to change has changed, this blog shares the key ...

Information Security Management in an ITIL 4 World

Information security management is the IT service management (ITSM) practice that protects the business and its data from threats. Done well, it can keep customer data safe, reduce the threat ...

ITIL Continual Improvement 2021: A needed investment

While our previous ITIL 4 blogs have covered the IT asset management (ITAM), service desk, and risk management practices, the demands of the coming year place an emphasis on the need to improve ...

ITIL 4 Best Practice Overviews – Risk Management

The latest ITIL 4 IT service management (ITSM) body of knowledge brought about many changes to the ITIL v3/2011 best practices. These “structural” and approach-based changes have been documented in ...

What You Need to Know About ITIL 4’s Organizational Change Management Practice

Have you ever stopped to wonder why the very diligent implementation of new technology – to time, cost, and quality – doesn’t deliver the expected benefits? IT self-service capabilities are usually a ...

5 Key Guidance Points in the ITIL 4 ITAM practice

The latest version of ITIL – ITIL 4 – was released in 2019 with a new focus and a different portfolio of IT service management (ITSM) guidance. For anyone interested in IT asset management (ITAM), a ...

5 Key Guidance Points in the ITIL 4 Service Desk Practice

The latest version of the ITIL IT service management (ITSM) best practice guidance – ITIL 4 – was released in 2019. Unlike ITIL v3/2011, this positioned the service desk as a practice – the ...

How ITIL 4 Enhances Service Management

ITIL and service management go hand-in-hand. But it’s important to understand that they aren’t the same thing and that the terms can’t be used interchangeably – whether it’s service management per se ...