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InvGate Blog

How ITIL 4 Enhances Service Management

Posted by Vawns Murphy on January 8, 2020 at 11:53 AM
ITIL and service management go hand-in-hand. But it’s important to understand that they aren’t the same thing and that the terms can’t be used interchangeably – whether it’s service management per se or IT service management (ITSM). An easy way to view this is that while ITIL is a body of service management best practice, not all service management is based on ITIL.
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Topics: ITIL, ITIL 4

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