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How to Implement Omnichannel Customer Support? Benefits, Tips, and Best Practices

The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not ...

IT Support Automation: Definition, Benefits, and Tools

Any agent with some expertise knows that when things start to get busy, IT...

Designing a Self-Service Portal: 5 Self-Service Portal Examples and Ideas

Self-service portals have become a staple in many businesses, as they...

Service Desk Software: The Best 14 Solutions in 2023 [+ Comparison]

Service desk software is one of your most important spends as a...

The Definitive Guide to Implement Your IT Self-Service Portal

Self-service is nothing new. We've all become accustomed to being able to...

Empowering Service Desk Agents with AI-Powered Response Suggestions

One of the most important factors of customer satisfaction is the quality...

The 5 Levels of IT Support: Leveraging Your Help Desk Support With Tiers 0 to 4

  Providing the best IT support is crucial to improve customer and...

Multi-Site Support: 9 Tips to Manage Incoming Requests from Multiple Offices

In the last few years, multi-site support has become essential to any...

How to Obtain Customer Feedback – And What to do With it

If you're running an IT department, then you know how important it is to...

Support Assist: Machine Learning Capabilities to Help Service Desk Agents

One of InvGate’s guiding principles is to “simplify what is complex;” so,...
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