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Building a Help Desk From Scratch: Everything you Need to Take Into Account Before Starting

Support teams are used to receive requests of all kinds. When building a help desk from scratch, organizations use the 5-level structure to assign tickets according to the agents’ knowledge ...

What Does 2023 Look Like for InvGate Service Desk and Insight?

2022 was a great year for InvGate, both from a business and product...

A Year in Review – And What’s in Store for InvGate in 2023

As the years zip by at increasingly whiplash-inducing speeds, I feel a...

5 Ways to Do Ticket Escalation and Improve your Help Desk Efficiency

Ticket escalation is essential to ticket management and the ticket process...

Automated Employee Onboarding: What, Why, and How

Human Resources automation takes various forms, and one of them...

InvGate Service Desk Renews PinkVERIFY™ ITIL 4® Certification

7, the latest version of our ITSM solution, has recently renewed its...

Minimizing Agent Churn Rates with InvGate Service Desk

Employees leaving their jobs is a common problem across industries, but...

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

At this point, we all know that reporting is an essential part of an ITSM...

5 Zapier Integrations you Need to Boost your Service Desk Experience in 2023

According to a recent study by BetterCloud, businesses today use an...

Organizing Support with an Email Ticketing System

Organizing IT support can be challenging, especially if you rely on email...
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