Support teams are used to receive requests of all kinds. When building a help desk from scratch, organizations use the 5-level structure to assign tickets according to the agents’ knowledge ...
2022 was a great year for InvGate, both from a business and product...
As the years zip by at increasingly whiplash-inducing speeds, I feel a...
Ticket escalation is essential to ticket management and the ticket process...
Human Resources automation takes various forms, and one of them...
7, the latest version of our ITSM solution, has recently renewed its...
Employees leaving their jobs is a common problem across industries, but...
At this point, we all know that reporting is an essential part of an ITSM...
According to a recent study by BetterCloud, businesses today use an...
Organizing IT support can be challenging, especially if you rely on email...
