The Service Desk and IT Service Management blog | InvGate Service Desk

Marina Lammertyn - April 9, 2024 - 13 min read

5 Best AI IT Support Tools in 2024

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing ...

Marina Lammertyn - March 19, 2024 - 12 min read

7 Ideas to Use AI in The Service Desk

The integration of artificial intelligence in the service desk has become...

Marina Lammertyn - March 14, 2024 - 13 min read

Artificial Intelligence Tickets: 7 Game-Changing Strategies

And just like that, the future has arrived: artificial intelligence...

Marina Lammertyn - March 12, 2024 - 12 min read

8 Steps to Build a Solid Problem Management Process

When multiple incidents stem from the same issue, it's a clear signal that...

Celeste Mottesi - March 11, 2024 - 7 min read

What's New With InvGate: March Updates

March brings some relevant news for our solutions. InvGate Service Desk...

Manuela Aggio - March 6, 2024 - 2 min read

InvGate Service Desk Obtains PeopleCert's ITIL 4 Certification

It brings us great joy to announce that InvGate Service Desk has obtained...

Celeste Mottesi - February 28, 2024 - 5 min read

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

An updated knowledge base is an essential part of an organization's...

Celeste Mottesi - February 28, 2024 - 3 min read

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Some help desk tickets are solved in just one exchange. Others might need...

Celeste Mottesi - February 28, 2024 - 4 min read

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

The speed and quality of interactions is a determining factor in customer...

Celeste Mottesi - February 7, 2024 - 5 min read

What's New With InvGate: February Updates

We kick off 2024 with some exciting updates! February brings several news...

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