InvGate Blog

As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps rolling and we continue to develop new improvements.

Topics: help desk, Service Desk Software, service desk software features, Help Desk, InvGate Service Desk, Service Catalog

Selecting a new IT service management (ITSM) tool is a major project (and a major investment). It’ll impact your IT service desk, your technical support teams, and your end-user community. To help, here are ten tips for picking the right ITSM tool. Tip #1: Figure out what you want Know your organization and plan accordingly. What will you need the tool to do? There’s a huge difference between just doing the basics of incident, request, and change management and implementing a complex set of ITSM practices. Do you want a CMDB? What about problem management? So many people say they want a tool to “do ITIL” but the reality is that only the most mature organizations will ever have the need for support for over thirty ITIL management practices. Also, understand your business and create a plan based on your reality – not what the ITIL textbook says or what ITSM tool vendors are trying to sell you.

Topics: ITSM, InvGate Service Desk

We’re very happy to introduce InvGate Service Desk 6.0, a version that features a totally renewed interface to continue making your life at work easier (and more organized). The goal we set ourselves was to improve the experience of all those who use InvGate as their main work tool: Agents, Managers, and Administrators now have more visibility on pending tasks with the option  to operate them in a simplified way, all from the same screen. The star of this major redesign is the "My work" section, where the technical users spend most of their time organizing their day to day. Keep reading to learn about all the changes and improvements that this new interface brings.

Topics: service desk, Service Desk Software, service desk software features, IT Service Desk, InvGate Service Desk

It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing system, a knowledge base for self-service, chatbots, customer satisfaction measurements, and all other sorts of solutions. But, have you also considered adding IT assets to the equation?

Topics: IT Asset Management, InvGate Products, ITAM, InvGate Service Desk, InvGate Assets

We continue to expand the range of InvGate Service Desk features because we want to keep making your life at work easier. Today we’re pleased to tell you that as of version 5.7.14.0, we’ve made available a Zapier integration. This is a web service that facilitates the interaction of your help desk with more than a thousand apps!

Topics: Service Desk, IT Service Desk, InvGate Service, InvGate Service Desk