Marina Lammertyn - March 14, 2024 - 13 min read
And just like that, the future has arrived: artificial intelligence tickets are here. Undoubtedly, AI has transformed —as well as many areas of our lives— the landscape of Ticket ...
Marina Lammertyn - March 12, 2024 - 12 min read
When multiple incidents stem from the same issue, it's a clear signal that...
Celeste Mottesi - March 11, 2024 - 6 min read
March brings some relevant news for our solutions. InvGate Service Desk...
Manuela Aggio - March 6, 2024 - 2 min read
It brings us great joy to announce that InvGate Service Desk has obtained...
Celeste Mottesi - February 28, 2024 - 5 min read
An updated knowledge base is an essential part of an organization's...
Celeste Mottesi - February 28, 2024 - 3 min read
Some help desk tickets are solved in just one exchange. Others might need...
Celeste Mottesi - February 28, 2024 - 4 min read
The speed and quality of interactions is a determining factor in customer...
Celeste Mottesi - February 7, 2024 - 5 min read
We kick off 2024 with some exciting updates! February brings several news...
Kimberly Yánez - January 23, 2024 - 16 min read
Building a Maintenance ticketing system is a strategic move for any...
Celeste Mottesi - January 22, 2024 - 5 min read
Mobile apps have become indispensable for almost any job. One way or...