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How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

By the end of 2020, the IT Support team of Smartmatic - the world's leading company dedicated to the management and modernization of electoral processes - undertook a major transformation ...

Exploring InvGate Service Desk New Catalog View and Configuration

Discover the latest updates that will improve the way users make their...

How Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Farmacity is one of the major retail store chains in Argentina, with a...

A New Updated Request View in InvGate Service Desk for a Better Experience

InvGate Service Desk has a brand new Request View to improve our users'...

10 Must-Have Features in a Service Desk Issue-Tracking System

Every company wants to scale up. An often overlooked aspect of scaling is...

Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Automatic ticket assignment is one of the simplest yet crucial features of...

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However...

How to Migrate to InvGate Service Desk in One Day

Getting started with a new ITSM tool can be intimidating - but migrating...

InvGate Products: A 2019 Review

We're closing a year of full growth at InvGate. During 2019, our solutions...

3 InvGate Service Desk Features you were Probably Waiting for

As you might know, we’ve recently launched a major release for InvGate...
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