Marina Lammertyn - April 9, 2024 - 13 min read
In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing ...
Marina Lammertyn - March 19, 2024 - 12 min read
The integration of artificial intelligence in the service desk has become...
Marina Lammertyn - March 14, 2024 - 13 min read
And just like that, the future has arrived: artificial intelligence...
Marina Lammertyn - March 12, 2024 - 12 min read
When multiple incidents stem from the same issue, it's a clear signal that...
Celeste Mottesi - March 11, 2024 - 7 min read
March brings some relevant news for our solutions. InvGate Service Desk...
Manuela Aggio - March 6, 2024 - 2 min read
It brings us great joy to announce that InvGate Service Desk has obtained...
Celeste Mottesi - February 28, 2024 - 5 min read
An updated knowledge base is an essential part of an organization's...
Celeste Mottesi - February 28, 2024 - 3 min read
Some help desk tickets are solved in just one exchange. Others might need...
Celeste Mottesi - February 28, 2024 - 4 min read
The speed and quality of interactions is a determining factor in customer...
Celeste Mottesi - February 7, 2024 - 5 min read
We kick off 2024 with some exciting updates! February brings several news...