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Software Reharvesting Cuts Costs: Here's How.

IT departments often have their hands full. And one of their main tasks is making sure that every device has proper access to the software necessary for workers to do their job effectively and efficiently. But, quite often this results in redundant ...

How Peoples Bank Aligned 24 Different Departments Using InvGate Service Desk

Peoples Bank is one of the leading locally-owned and operated community banks in Washington state, meeting the financial needs of businesses and families in Whatcom, Skagit, Island, Snohomish, King, ...

How Grupo Cepas streamlined its operational processes with InvGate Service Desk

  Grupo Cepas, an Argentine company dedicated to the production of beverages, invested a lot of time and effort in the manual management of IT processes. The use of paper forms and ineffective ...

Creating the Business Case for ITSM Tool Consolidation

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and ...

How Harmony Public Schools Leveraged InvGate’s Customizability to Improve Customer Experience

  Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM). Through ...

How SEiT took their ITSM strategy to the next level with InvGate

SEiT is a Chilean company dedicated to helping organizations maintain operational continuity through its technological platforms, with support, monitoring, backup and cybersecurity services. Thus, it ...

Considering Using a Free Service Desk Software? Read This First

Gladly’s customer service report from 2020 suggests that 84% of customers will spend way more with a brand that delivers personalized customer care. And companies all over the world have started ...

The Common Issues With Operating Multiple Service Desk Tools

Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best ...

Strategies to Secure a Digital Workplace

Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as ...

How McDonald's Consolidated All its Service Desks on a Single Platform

Arcos Dorados Holdings Inc. is a company that owns the McDonald's restaurant chain franchise in 19 countries across Latin America and the Caribbean. With more than 100,000 employees and 2,255 ...
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