.png "illustration-Reading-the-blog2(1)")
So much has happened in the last 18+ months that most of us would like to forget about but, in the world of IT asset management (ITAM), there is much to be positive about including the increase in the use of these business-critical capabilities. ...
Solving people’s problems is a noble cause, but it can get tricky. End users may need a more hands-on approach to solve some of their requests or they might be having trouble explaining exactly ...
If you’re reading this post, you’re more than likely acutely aware of the importance of the IT service desk. It functions as the main point of contact between the IT department and the rest of the ...
COBIT is one of a small number of IT management and IT service management (ITSM) approaches that likely get mentioned when anyone asks about ITIL alternatives. Or is perhaps given as an answer to ...
Organizations are constantly trying to increase productivity in their workforce. But despite their best efforts, it’s common for productivity to start to take a hit as the organization grows. ...
Your organization’s IT service desk is the front line of IT and, with an empowered and engaged workforce, it can deliver the effective IT support needed to keep operations running. But while much is ...
We’ve talked about the importance of service catalogs -- how they provide a window into the services offered by your organization, and how this is an invaluable resources that provides users with the ...
As the world takes baby steps back to pre-pandemic office life, there’s a need for IT organizations to assess and address what their parent companies need of them to best support employees as the ...
People use all sorts of devices on a daily basis. Those devices are full of open tabs, running apps and our attention can only go so far. After setting up a great service catalog with all the time ...
Software asset management (SAM) is the capability, and a set of processes, that enables IT departments to better manage their software assets at an enterprise level. It’s part of the wider need for ...
