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Top 5 CMDB Best Practices (And Worst CMDB Mistakes)

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, ...

What is Data Normalization and How Does it Work?

With technologies like AI and IoT becoming mainstream and more and more businesses developing customer-centric applications, we’re living in a data storm. Enterprises are collecting data on large ...

The Common IT Self-Service Pain Points and What to Do About Them

How long has the IT industry espoused IT self-service capabilities’ IT support benefits yet failed to realize them fully? They make so much sense, offering “better, faster, cheaper” service and ...

Support Assist: Introducing New Machine Learning Capabilities to Service Desk

During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses ...

What is UAC Virtualization? Benefits and Pitfalls

  UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of ...

ITAM 2.0: The Evolution of IT Asset Management

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) ...

What is ITIL Demand Management? An Introduction

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. ...

What are OKRs? A Guide to Objectives & Key Results

Objectives and Key Results or OKRs are a popular goal management framework that helps organizations achieve goals by building specific and measurable actions as well as communicating and monitoring ...

The Top 10 Best DevSecOps Tools for 2022

Over the last decade or so, we have seen organizations competing to rapidly launch products and new updates. This also often meant that information security lagged behind, as evinced by the fact that ...

NJ Robinson on How to Manage the Three Types of Employees

What makes for a good leader? In the world of IT, there are several characteristics that immediately come to mind. Typically, we perceive a good leader as someone effortlessly extroverted and who ...
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