Celeste Mottesi - February 28, 2024 - 8 min read
The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and ...
Celeste Mottesi - February 28, 2024 - 5 min read
An updated knowledge base is an essential part of an organization's...
Celeste Mottesi - February 28, 2024 - 3 min read
Some help desk tickets are solved in just one exchange. Others might need...
Celeste Mottesi - February 28, 2024 - 4 min read
The speed and quality of interactions is a determining factor in customer...
Marina Lammertyn - February 22, 2024 - 12 min read
When looking for reliable IT Service Management (ITSM) software for your...
Jorge Farah - February 20, 2024 - 3 min read
In the ever-evolving landscape of content creation, the advent of...
Celeste Mottesi - February 20, 2024 - 14 min read
If you’re reading this, you probably have an IT support team in your...
Sophie Danby - February 20, 2024 - 10 min read
The Software as a Service (SaaS) sprawl is a major component of shadow IT....
Celeste Mottesi - February 15, 2024 - 5 min read
Hardware warranty checks are very simple since vendors typically offer a...
Kimberly Yánez - February 13, 2024 - 12 min read
Keeping track of software renewals is a must-do for any business that is...