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What is a Configuration Item? Definition & Types

Configuration Items or CIs are the building blocks that make up business services. Managing them effectively is a key activity of the Configuration Management process, which looks to make ...

Customer Effort Score (CES): What is it and How to Design a Survey?

Let's start with a question. How valuable is it to know how a company's...

ITSM concerns when integrating new AI services

*This article was originally published in Help Net Security.

How to Integrate InvGate Service Desk with Lansweeper

Calling all Lansweeper users! Now, you can expand your IT Service...

ITSM, CMDB: Are they the same thing? Definitions and Main Differences

Have you ever found yourself confused by the overlapping terms in IT...

If Data is The New Oil, AI is The Ultimate Refinery

The phrase "Data is the new oil" has become a popular metaphor to...

Event Management in ITIL: Optimizing IT Service Delivery

Have you ever thought about all the things that are happening in your IT...

The Problem Manager Role: Skills, Responsibilities, and Best Practices

Ever wondered why the same IT issues keep cropping up, disrupting your...

The Service Desk Handbook of Sanjay Nair

It takes a lot of discipline to build a well-organized and efficient...

ITSM vs ITOM: What’s the Difference and How are They Connected

Picture a well-oiled machine. Every cog and wheel has its role, working in...
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