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Sophie Danby

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
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What is ITOM? IT Operations Management Definition, Benefits, And Best Practices

IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, ...

Best GRC Software Options For 2024

Governance, Risk, and Compliance (GRC) are the practices that help protect...

Software Compliance: The Ins And Outs

Software compliance protects your organization from legal, regulatory, and...

The IT Compliance Management Process: Steps, Roles, And Main Tasks

Compliance Management is the set of practices that keeps your organization...

Everything You Need to Know About Compliance Management

Compliance Management is the practice that helps organizations comply with...

The Service Portfolio in ITIL: What is it, And What’s the Difference With The Service Catalog

The service portfolio helps you pull together your end-to-end service...

What is SIAM? Things to Consider Before Adopting The Framework

SIAM or Service Integration and Management consists of a way of managing...

An Introduction to Enterprise Mobility Management (EMM)

Enterprise Mobility Management or EMM is a holistic set of practices and...

The ABC of Service Request Management

Service Request Management is the practice that helps you ensure service...

What is a Configuration Item (CI)?

Configuration Items or CIs are the building blocks that make up business...
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