The Service Desk and IT Service Management Blog by InvGate

Sophie Danby

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.

Sophie Danby - October 27, 2022 - 25 min read

Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4, you'll know that change management is now called change ...