
Sophie Danby
Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
Sophie Danby - October 27, 2022 - 25 min read
If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4, you'll know that change management is now called change ...
Sophie Danby - October 19, 2022 - 20 min read
We don’t know what the future holds. We never have and never will. But we...
Sophie Danby - October 12, 2022 - 8 min read
The ITIL priority matrix can be valuable in assigning and directing work...