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Sophie Danby

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
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ITIL & Risk Management: How Do They Relate?

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The ...

The Ultimate Guide to Continual Service Improvement

Continual Service Improvement or CSI is the fifth and final stage in the...

The Definitive Guide to IT Risk Management

IT Risk Management ensures all IT risks are properly spotted and dealt...

What is ITIL Service Operation? Functions, Processes, and Best Practices

ITIL service operation is the fourth stage of the service lifecycle. It's...

ITIL Service Transition, Explained

ITIL Service transition is the third stage of the service lifecycle. It...

The Fundamentals of ITIL Service Design

ITIL service design is defined as the second stage in the ITIL v3 service...

ITIL Service Strategy Definition, Processes, and Implementation

The ITIL Service strategy is the first stage in the service lifecycle. It...

The 5 Stages of the ITIL Service Lifecycle

The ITIL service lifecycle is a comprehensive framework for introducing...

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and...

How to Perform an ISO 27001 Audit

ISO 27001 audits are not just a bureaucratic procedure that you want to...
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