Sophie Danby
Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
Sophie Danby - June 28, 2023 - 8 min read
ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The ...
Sophie Danby - June 26, 2023 - 12 min read
Continual Service Improvement or CSI is the fifth and final stage in the...
Sophie Danby - June 19, 2023 - 12 min read
IT Risk Management ensures all IT risks are properly spotted and dealt...
Sophie Danby - June 15, 2023 - 9 min read
ITIL service operation is the fourth stage of the service lifecycle. It's...
Sophie Danby - June 12, 2023 - 9 min read
ITIL Service transition is the third stage of the service lifecycle. It...
Sophie Danby - June 8, 2023 - 12 min read
ITIL service design is defined as the second stage in the ITIL v3 service...
Sophie Danby - June 5, 2023 - 7 min read
The ITIL Service strategy is the first stage in the service lifecycle. It...
Sophie Danby - May 29, 2023 - 12 min read
The ITIL service lifecycle is a comprehensive framework for introducing...
Sophie Danby - May 24, 2023 - 9 min read
The Knowledge Management practice is at the core of ITIL 4 processes; and...
Sophie Danby - May 22, 2023 - 11 min read
ISO 27001 audits are not just a bureaucratic procedure that you want to...