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Sophie Danby

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.

Sophie Danby - October 16, 2023 - 18 min read

What is ITOM? IT Operations Management Definition, Benefits, And Best Practices

IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, ...

Sophie Danby - October 2, 2023 - 13 min read

Software Compliance: The Ins And Outs

Software compliance protects your organization from legal, regulatory, and...

Sophie Danby - September 25, 2023 - 12 min read

The IT Compliance Management Process: Steps, Roles, And Main Tasks

Compliance Management is the set of practices that keeps your organization...

Sophie Danby - September 20, 2023 - 9 min read

Everything You Need to Know About Compliance Management

Compliance Management is the practice that helps organizations comply with...

Sophie Danby - September 12, 2023 - 8 min read

The Service Portfolio in ITIL: What is it, And What’s the Difference With The Service Catalog

The service portfolio helps you pull together your end-to-end service...

Sophie Danby - September 4, 2023 - 10 min read

What is SIAM? Things to Consider Before Adopting The Framework

SIAM or Service Integration and Management consists of a way of managing...

Sophie Danby - September 1, 2023 - 8 min read

An Introduction to Enterprise Mobility Management (EMM)

Enterprise Mobility Management or EMM is a holistic set of practices and...

Sophie Danby - August 28, 2023 - 11 min read

The ABC of Service Request Management

Service Request Management is the practice that helps you ensure service...

Sophie Danby - August 10, 2023 - 11 min read

The Complete Guide to Shared Services

Shared services are a way for organizations to centralize and consolidate...

Sophie Danby - August 7, 2023 - 10 min read

What is Mobile Device Management (MDM)?

Mobile Device Management (MDM) can be a game changer for IT security and...

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