In our last post, we examined how the ITSM Dream Team of tomorrow will look somewhat different than the team of today.  We spent some time looking at the expanding roles and responsibilities that IT teams will face.  We also showed how chemistry between IT, Development, and Operations, is going to the key to successful ITSM in the future. To add more context to the conversation, we will be hosting a panel discussion on October 22nd with experts from both the Service Management and HR/Recruiting world.  If you ever find yourself managing a team or in a position to hire new talent, you definitely want to check it out!

Topics: IT Management

As we dive deeper into the conversation on building your ITSM Dream Team, it’s important to look ahead at what we see as the future of ITSM.   To add more context to the conversation, we will be hosting a Live Panel Discussion on October 22nd with experts from both the Service Management and HR/Recruiting world.  If you can’t make it live, don’t worry.  We’ll be recording the session and it will be available on demand! Sign up HERE.

Topics: IT Management

We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015!  There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.

Topics: Customer Service Management, IT Management, Service Desk Software

 

Topics: IT Management

Topics: Asset Management Software, IT General, IT Management

Topics: IT Management, Uncategorized

 

Topics: IT Management

 

Topics: IT Management

 

Topics: Asset Management Software, IT Management