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Sophie Danby

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.

Sophie Danby - June 15, 2023 - 9 min read

What is ITIL Service Operation? Functions, Processes, and Best Practices

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live ...

Sophie Danby - June 12, 2023 - 9 min read

ITIL Service Transition, Explained

ITIL Service transition is the third stage of the service lifecycle. It...

Sophie Danby - June 8, 2023 - 12 min read

The Fundamentals of ITIL Service Design

ITIL service design is defined as the second stage in the ITIL v3 service...

Sophie Danby - June 5, 2023 - 7 min read

ITIL Service Strategy Definition, Processes, and Implementation

The ITIL Service strategy is the first stage in the service lifecycle. It...

Sophie Danby - May 29, 2023 - 13 min read

The 5 Stages of the ITIL Service Lifecycle

The ITIL service lifecycle is a comprehensive framework for introducing...

Sophie Danby - May 24, 2023 - 9 min read

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and...

Sophie Danby - May 22, 2023 - 11 min read

How to Perform an ISO 27001 Audit

ISO 27001 audits are not just a bureaucratic procedure that you want to...

Sophie Danby - May 19, 2023 - 8 min read

The Ultimate IT Asset Management Checklist [+Free Template]

IT Asset Management (ITAM) helps you manage your IT environment...

Sophie Danby - May 5, 2023 - 7 min read

ISO 27001 and Asset Management: What Does Annex A.8.1 Say?

ISO 27001 is the gold standard to follow for effective Information...

Sophie Danby - April 24, 2023 - 12 min read

7 Steps to Develop an Effective IT Asset Management Strategy

The main goal of IT Asset Management (ITAM) is to manage, control, and...

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