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Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.
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The 5 Incident Severity Levels – And a Free Matrix

Just as a red flag warns of imminent danger, incident severity levels in IT Service Management (ITSM) act as crucial indicators that alert organizations to potential problems. By ...

Patch Windows Certificate Dialog Elevation of Privilege Vulnerability (CVE-2019-1388)

Identifying and addressing critical vulnerabilities is of paramount...

SummitAI Asset Management vs. Flexera One

Are you currently grappling with the decision between SummitAI Asset...

Apple Patches Zero-Day Vulnerability CVE-2023-32373

Apple faced a significant security challenge with the discovery of the...

Managing Network Routing with the Route Command

The route command is a tool that allows network administrators to view and...

SysAid vs. Cherwell Service Management

SysAid vs. Cherwell Service Management: Which is the right choice for your...

An Introduction to Jamf: Streamlining Apple Device Management

If you work with Apple devices, you may have heard of Jamf, a leading...

Agent Utilization Definition, Formula, and Importance

Want to know how to make your help desk agents work harder, better, and...

NinjaOne vs. SummitAI Asset Management

In the dynamic IT Asset Management (ITAM) landscape, choosing the right...

SymphonyAI Summit Service Management vs. TeamDynamix

Are you facing a pivotal decision between SymphonyAI Summit Service...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper