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AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

The continuous debate around artificial intelligence (AI) has led to a lot of confusion. There are many terms around it that appear to be similar, but when you take a closer look at them, ...

Mauricio Corona on the Potential of AI in ITSM

It seems like everywhere you look these days you find a thinkpiece to...

What is a Neural Network (and How Does it Train Itself)?

You’ve probably heard about neural networks being hailed as the next big...

Machine Learning: Definition, Methods & Examples

Machine learning has garnered a lot of attention in the past few years....

Understanding Artificial Intelligence: The Basics of AI

You’ve heard about artificial intelligence everywhere. It’s been...

Support Assist: Introducing New Machine Learning Capabilities to Service Desk

During InvGate’s presentation at SupportWorld Live 2022, we are proud to...

3 Key 2019 Trends for the IT Service Desk

How’s your IT service desk faring? Hopefully it’s meeting all the agreed...
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