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Support Assist: Machine Learning Capabilities to Help Service Desk Agents

One of InvGate’s guiding principles is to “simplify what is complex;” so, we’ve been finding ways to leverage our solutions with machine learning and testing different tools inside our ...

AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

The continuous debate around artificial intelligence (AI) has led to a lot...

Mauricio Corona on the Potential of AI in ITSM

It seems like everywhere you look these days you find a thinkpiece to...

What is a Neural Network (and How Does it Train Itself)?

You’ve probably heard about neural networks being hailed as the next big...

Machine Learning: Definition, Methods & Examples

Machine learning has garnered a lot of attention in the past few years....

Understanding Artificial Intelligence: The Basics of AI

You’ve heard about artificial intelligence everywhere. It’s been...

3 Key 2019 Trends for the IT Service Desk

How’s your IT service desk faring? Hopefully it’s meeting all the agreed...

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