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The InvGate Service Desk Integration Cheat Sheet

Any well rounded IT Service Management (ITSM) solution must also be able to integrate different software applications. Incorporating and coordinating different capabilities and features on ...

InvGate Service Desk-Active Directory Integration Walkthrough

If you are looking to unify User Management capabilities into your IT...

The Basics of Cloud Infrastructure Management

Cloud Infrastructure Management is the most efficient way to manage your...

How to Integrate InvGate Insight With Active Directory

Efficient user provisioning and secure authentication are vital for...

InvGate Service Desk and FileWave Integration to Increase Your Agents' Productivity

If your organization works with one of these tools, integrating InvGate...

iOS Device Management: How to Manage iOS Devices

If your organization works with Apple assets, it’s time to put iOS Device...

Android Device Management: How to Manage Android Devices

Phones and tablets are a big part of our everyday functions. So, it’s no...

How to Define a Clear Help Desk Ticketing Process Flow

Effective Ticket Management is built upon a clear help desk ticketing...

9 Service Desk Automation Ideas to Streamline Your IT Support

Some manual tasks can be tedious and time-consuming for IT agents of all...

Data Normalization, Explained: What is it, Why it’s Important, And How to do it

Understanding data normalization is not just about the theory, it is about...
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