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Asset Location Tracking: Keeping a Detailed Record of your Asset’s Placement

Asset location tracking is an essential part of IT Asset Management since it allows organizations to track their IT assets’ location. Thanks to the digital workplace, organizations are used ...

Building a Help Desk From Scratch: Everything you Need to Take Into Account Before Starting

Support teams are used to receive requests of all kinds. When building a...

Integrating Microsoft Teams with your Help Desk: How to Do It, and Why It’s a Good Idea

Same as with an email ticketing system, integrating Microsoft Teams with...

What Does 2023 Look Like for InvGate Service Desk and Insight?

2022 was a great year for InvGate, both from a business and product...

How to Improve your Agents' Performance with an Internal Knowledge Base

It’s common for IT support teams to have one subject matter expert, that...

Ticket Escalation: What is it And How to Automate it in Your Help Desk

Ticket escalation is essential to ticket management and the ticket process...

Asset Health Rules: The Evolution of IT Asset Monitoring Alerts

Even though IT asset monitoring alerts are a great tool to keep your...

Automated Asset Tracking: Why you Need it and How to Do it Right

If you are an ITAM manager or agent, you must know that keeping track of...

InvGate Service Desk Renews PinkVERIFY™ ITIL 4® Certification

7, the latest version of our ITSM solution, has recently renewed its...

Minimizing Agent Churn Rates with InvGate Service Desk

Employees leaving their jobs is a common problem across industries, but...
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