In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as ...
With so much information that’s repurposed, repackaged, and frankly, not...
There's a lot that goes into creating an IT service catalog. And as much...
Many IT professionals are familiar with the popular metrics and measures...
With the advent of cloud services and their flexibility in terms of both...
Recently, we discussed how change management became change enablement with...
Change is the only constant, particularly in a rapidly evolving industry...
IT service management (ITSM) has been a game changer for IT and service...
It wasn’t too long ago that a security system would be nothing more than a...
We’ve been pretty enthusiastic about teaching you how to create a solid...