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What to Look For in Configuration and Change Management Tools?

In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as ...

The Best ITSM Blogs You Should Be Following

With so much information that’s repurposed, repackaged, and frankly, not...

The Most Common Service Catalog Mistakes (And How to Fix 'Em)

There's a lot that goes into creating an IT service catalog. And as much...

Metrics for Problem and Incident Report Managers

Many IT professionals are familiar with the popular metrics and measures...

10 Advantages of Having a Cloud-Based Help Desk

With the advent of cloud services and their flexibility in terms of both...

ITIL vs. IT Infrastructure Library: What's the Difference?

Recently, we discussed how change management became change enablement with...

Change Enablement vs. Change Management: What's the Difference?

Change is the only constant, particularly in a rapidly evolving industry...

Using ESM to Deliver the Benefits of ITSM Across the Business

IT service management (ITSM) has been a game changer for IT and service...

Defining Your IT Network Security Perimeter

It wasn’t too long ago that a security system would be nothing more than a...

Knowledge Base Mistakes (And How to Spot Them)

We’ve been pretty enthusiastic about teaching you how to create a solid...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper