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Emiliano Pardo Saguier

A translator by trade and a techie by heart, Emiliano has been writing for as long as he can remember. While based primarily in Buenos Aires, his restless heart and unquenchable wanderlust always get him across borders and into some island paradise or other. When not writing, he’s most likely dividing his time between being a social butterfly, pursuing musical passion projects, or cultivating spiritual pursuits.
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5 ITIL Standards and Best Practices Your Help Desk Should Be Following

Let's say you’re already adhering to ITIL standards and an ITIL maintenance plan. That's excellent. But as we know, improvement is a “forever” process; an ongoing, continuous, ever-present quest for betterment. With that in mind, we think it’s a ...

ITAM 2.0: The Evolution of IT Asset Management

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) ...

The Definitive Guide of Podcasts for IT Professionals for 2022

Podcasting is experiencing record-setting numbers in 2022. It seems that if you’re interested in a subject, no matter how obscure, then it’s very likely that there’s an abundance of podcasts covering ...

So You've Set Up a Remote Help Desk Software... Now What?

Already set up your remote help desk software? Good on you! You surely already know the advantages of a cloud-based help desk, and the fact that it's a great aid to your company and clientele alike. ...

Your Guide to Picking the Best Incident Management Software

“Expect the best but prepare for the worst” is more than a cliché; it's solid operational advice. And that’s why the incident management software you choose will spell the difference between things ...

How to Build a RACI Matrix for ITIL

Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because ...

Best IT Asset Management and Inventory Tools

It couldn’t be avoided, could it? Lists are the irresistible drug of every blog out there. But, regardless of our predilection for enumeration, catalogs, and listicles, there’s something we like even ...

What to Look For in Configuration and Change Management Tools?

In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill ...

The Best ITSM Blogs You Should Be Following

With so much information that’s repurposed, repackaged, and frankly, not worth even a passing glance, it makes sense to be a bit cynical when it comes to blog content. When everybody seems to be ...

Asset Inventory Management Tips & Best Practices

There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers ...
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