Sophie Danby - October 16, 2023 - 14 min read
IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, ...
Sophie Danby - August 21, 2023 - 10 min read
Configuration Items or CIs are the building blocks that make up business...
Melisa Wrobel - August 3, 2023 - 10 min read
Managing and maintaining a complex IT infrastructure throughout an...
Kimberly Yánez - August 3, 2023 - 7 min read
On the 62nd Episode of Ticket Volume, our IT podcast, Allen Dixon drew...
Brenda Gratas - March 14, 2023 - 4 min read
Denormalization in databases is a popular technique that developers and...
Melisa Wrobel - January 24, 2023 - 9 min read
As an organization grows, so does its business and IT infrastructure. The...
Brenda Gratas - June 20, 2022 - 4 min read
A secure and reliable database is critical in today's data-driven world....