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Kimberly Yánez

IT Content Writer and Editor

Rocky McGuire On Running a World-Class Service Desk Team

In the ever-evolving world of technology, the ultimate goal should always be to make a positive impact on people's everyday lives. Whether it's the hardworking employees or the valued ...

Sean McClean’s Valuable Tips on How to Train an Employee

Training has transformed into more than just a simple knowledge transfer....

Barclay Rae Tells Us about Artificial Intelligence's Impact on Information Technology

The impact of artificial intelligence (AI) in IT has been significant and...

David Moskowitz Gave Us an Overview of the NIST Cyber Resilience Framework

In an increasingly complex and evolving threat landscape, the NIST...

6 Steps to Implement an Employee Experience Strategy

Employee experience strategy is designing and implementing an integrated...

Greg Sanker on How to Improve Change Management

In today's fast-paced world of enterprise technology, the Change Advisory...

Ian Aitchison Reveals his Digital Employee Experience Strategy

Gartner's research predicts that by 2025, half of IT organizations will...

Doug Rabold Tell Us What a Great Customer Experience Looks and Feels Like

While measuring plays a significant role in experience management, it's...

The Ultimate Guide to Improve Employee Experience

When we talk about Experience Management, we mean using data collected...

Enhancing Customer Satisfaction Surveys: Pasi Nikkanen's Best Practices

In an era where customer experience (CX) reigns supreme, organizations...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper