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Kimberly Yánez

IT Content Writer and Editor

Danny Kateli's Tricks for Employee Retention in the IT Industry

The IT industry is among the most competitive ones in the world. That is why IT employee retention is a big problem. The average employee turnover rate in this sector is around 20%. In any ...

Melissa Teater on the Necessity to Create a Service Management Office

ITSM has evolved to meet current challenges by adopting concepts from...

Robert Fedoruk's Top IT Resume Writing Tips to Take it to the Top of the Pile

An IT resume is a marketing document used to sell oneself in the job...

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

It seems like the IT industry is paying more holistic attention to...

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