Kimberly Yánez
IT Content Writer and Editor
Kimberly Yánez - June 22, 2023 - 8 min read
As organizations grow and evolve, so does the need for a more holistic approach to Service Management. That's where value stream mapping comes in - it provides a framework for understanding ...
Kimberly Yánez - June 15, 2023 - 7 min read
Unified Service Management (USM) provides the foundation and framework for...
Kimberly Yánez - June 2, 2023 - 9 min read
The key to organizational success in the modern era: Experience...
Kimberly Yánez - June 1, 2023 - 8 min read
Digital leaders should have a holistic understanding of their organization...
Kimberly Yánez - May 25, 2023 - 9 min read
On the 53rd Episode of Ticket Volume, our IT podcast, Jeevan Lobo took us...
Kimberly Yánez - May 12, 2023 - 7 min read
The intersection of IT and CX (Customer Experience) is about the value of...
Kimberly Yánez - May 11, 2023 - 7 min read
Discover the guiding principles of ITIL 4, with a focus on the co-creating...
Kimberly Yánez - May 4, 2023 - 7 min read
It takes a lot of discipline to build a well-organized and efficient...
Kimberly Yánez - April 27, 2023 - 7 min read
It is worth acknowledging the recent updates to ITIL's certification...
Kimberly Yánez - April 13, 2023 - 7 min read
In today's fast-paced world, where the environment is at the forefront of...