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Integrating Microsoft Teams with your Help Desk: How to Do It, and Why It’s a Good Idea

Same as with an email ticketing system, integrating Microsoft Teams with your help desk is a way to use an established communication channel in your organization to your advantage. If your ...

Organizing Support with an Email Ticketing System

Organizing IT support can be challenging, especially if you rely on email...

ManageEngine vs. ServiceNow: Service Desk Alternatives

Comparing service desk software is not simple. However, it's an absolute...

Zoho Desk vs. Zendesk: Finding a Better Help Desk Tool

It's safe to say that if you are looking for information comparing Zoho...

Freshdesk vs. Zendesk Comparison: Which One is Better?

If you are trying to compare Freshdesk vs. Zendesk, you’re probably facing...

Switching Costs: Calculating the True Cost of Changing Help Desks

You might want to switch service desk providers due to dissatisfaction...

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have...

10 Most Important Factors to Ensure a Secure Service Desk

The help desk is one of the most crucial elements of IT service delivery...

Why Task Management is a Crucial Part of Every Service Desk

Organizations spend a lot of resources to make their employees productive....

6 Must-Haves to Get the Most Out of Your ITSM Dashboard

An ITSM dashboard is your de-facto control center for everything related...
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