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What is the difference between a Help Desk and Service Desk?

  Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there are no specific rules that vendors must follow ...

InvGate Service Desk 6.0: new UI, new way to work

We’re very happy to introduce InvGate Service Desk 6.0, a version that features a totally renewed interface to continue making your life at work easier (and more organized). The goal we set ourselves ...

InvGate Expands With Strategic Partnerships and Exceptional Products

At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective ...

Five Actions to Optimize IT Support Today

Most organizations approach IT support management somewhat reactively (think of the familiar phrase of “firefighting IT”). But in today’s world of increased expectations and instant gratification, ...

How to transition from Email Ticketing to User Self Service

Is Count Von Emailticketov draining the value from your Service Desk? Drive him out with these 7 Simple Steps to User Self Service.

You need to CARE about your Service Desk

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...

Help Desk Software as a Dynamic Approach to IT Service Management

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT ...

Help Desk: The Tool for Better Infrastructure Problem Solving

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet ...

How to Business-Center Your Enterprise with Service Desk

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while ...

How Can Inventory Management Take Advantage from Service Desk

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and ...
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