InvGate - May 16, 2022 - 2 min read
During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses and departments.
InvGate - April 5, 2021 - 4 min read
Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there ...
Pablo Vergne - June 25, 2019 - 4 min read
We’re very happy to introduce InvGate Service Desk 6.0, a version that features a totally renewed interface to continue making your life at work easier (and more organized). The goal we set ourselves ...
InvGate - April 26, 2018 - 3 min read
At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective ...
InvGate - March 28, 2018 - 4 min read
Most organizations approach IT support management somewhat reactively (think of the familiar phrase of “firefighting IT”). But in today’s world of increased expectations and instant gratification, ...
InvGate - July 17, 2015 - 5 min read
Is Count Von Emailticketov draining the value from your Service Desk? Drive him out with these 7 Simple Steps to User Self Service.
InvGate - March 23, 2012 - 2 min read
At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...
InvGate - November 11, 2011 - 2 min read
Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT ...
InvGate - October 26, 2011 - 2 min read
In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet ...
InvGate - October 5, 2011 - 2 min read
In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while ...