Melisa Wrobel - March 9, 2023 - 10 min read
The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not ...
Sophie Danby - March 8, 2023 - 7 min read
It's pretty common for most organizations to haveIT support. But does it...
Melisa Wrobel - March 7, 2023 - 11 min read
Any agent with some expertise knows that when things start to get busy, IT...
Ariel Gesto - March 1, 2023 - 5 min read
Dramatic shifts in how we approach and conceptualize work are always met...
Melisa Wrobel - February 28, 2023 - 9 min read
Self-service portals have become a staple in many businesses, as they...
Jorge Farah - February 23, 2023 - 32 min read
Service desk software is one of your most important spends as a...
Melisa Wrobel - February 22, 2023 - 12 min read
A larger part of an agent’s job is ensuring things work as they should....
Melisa Wrobel - February 17, 2023 - 11 min read
Self-service is nothing new. We've all become accustomed to being able to...
Sophie Danby - February 15, 2023 - 7 min read
Are you wondering whether to include IT support in your business? Then...
Celeste Mottesi - February 3, 2023 - 11 min read
Providing the best IT support is crucial to improve customer and...