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Remotely Connect With Users' Computers With InvGate Insight

Solving people’s problems is a noble cause, but it can get tricky. End users may need a more hands-on approach to solve some of their requests or they might be having trouble explaining exactly what’s going on.

Interact with InvGate Service Desk from Microsoft Teams

People use all sorts of devices on a daily basis. Those devices are full of open tabs, running apps and our attention can only go so far. After setting up a great service catalog with all the time ...

Power to the People: Service Desk 7

Workplaces are in the midst of a paradigm shift. As companies deal with a workforce that is all but scattered to the winds, they need a way to optimize their processes, give visibility to their IT ...

Knowledge Management – New Additions and Features

A while ago, I blogged about  some useful improvements to our InvGate Knowledge Base, and how they’d better help your organization. If you missed it, you can read about it here. But, long story ...

Okta and Service Desk SAML Integration

In an ever changing and evolving environment such as the software industry, staying current can be a difficult challenge. In the face of oblivion – which happens to many products that become useless ...

3 InvGate Service Desk Features you were Probably Waiting for

As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps ...

Feature Spotlight: InvGate Service Desk FileWave Integration

IT service management (ITSM) and  IT Asset Management (ITAM) can definitely deliver greater business value if they are brought together. At InvGate, we realized the power of this alliance a while ...

Feature Spotlight: InvGate Service Desk SCCM Integration

If you use InvGate Service Desk, you might have come across a request that was reporting an incident, service request, or change request related to an asset. Say for example, “My desktop PC is not ...
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