Lao Tzu once wrote, “To be great is to go on, to go on is to be far, to be far is to return.” These words speak to the cyclical nature of growth and evolution – how sometimes, the greatest progress comes from returning to your roots.
At InvGate, we’ve seen this truth in our own journey. As our products have evolved and expanded, we now find ourselves coming back to the essence of what made them great in the first place, reaffirming their core strengths while preparing them for the future.
We’re excited to introduce InvGate Service Management, the evolution of InvGate Service Desk, and InvGate Asset Management, formerly known as InvGate Insight.
These changes reflect the natural growth of our solutions. As our products have expanded in scope and capability, their new names capture the true depth of what they offer today. This will help align our vision with the tools we’ve built, allowing us – and our customers – to continue leading the way in Service and Asset Management.
InvGate's Evolution: Unveiling The Next Generation of Service & Asset Management
InvGate Service Management: A return to core strengths
The decision to refocus InvGate Service Desk as InvGate Service Management reflects the evolution the product has gone through. What once began as a focused IT service desk tool has matured into a comprehensive Enterprise Service Management platform, designed to meet the increasingly complex needs of modern organizations.
Today, more than half of our customers use the platform to manage services far beyond IT, including critical functions like HR, Maintenance, Operations, and even Logistics.
This name better captures the expansive role InvGate Service Management plays in service delivery across the entire enterprise. It emphasizes the platform’s versatility and its ability to unify Service Management across multiple departments, enabling teams to operate more efficiently, cohesively, and with greater transparency.
By aligning the name with its true capabilities, we’re signaling the platform’s role as a cornerstone of operational excellence, empowering organizations to streamline not just IT services, but every department that depends on seamless workflows and exceptional service delivery.
At its heart, InvGate Service Management looks to create an integrated service experience that drives value across every corner of the organization. From automating routine tasks to facilitating complex workflows, this platform empowers teams to deliver faster, smarter, and more meaningful results.
What is Enterprise Service Management?
InvGate Asset Management: Simplifying the complex
In the same way, InvGate Asset Management now more accurately reflects the comprehensive capabilities that our customers rely on to manage the entire lifecycle of their assets – no matter the type.
As organizations grow and evolve, their Asset Management needs extend beyond IT to include everything from office equipment to critical infrastructure. This name aligns perfectly with the value our customers see in the product: the ability to manage the lifecycle of any asset across the enterprise.
At the heart of InvGate’s philosophy is our mission to simplify the complex, and InvGate Asset Management embodies that principle. The platform empowers organizations to proactively manage their resources with greater precision and control, providing end-to-end visibility and optimization.
Whether managing essential IT hardware or large-scale industrial equipment, InvGate Asset Management ensures that every asset is tracked, maintained, and fully utilized.
By simplifying the complexity of Asset Management, the platform allows organizations to focus on what matters most – ensuring uptime, extending asset longevity, and optimizing resource allocation, all while minimizing operational costs.
This step reflects a strategic alignment with how our customers already use the product. With AI and automation at its core, InvGate Asset Management delivers insights that support predictive maintenance, faster decision-making, and a seamless asset lifecycle, from procurement to decommissioning.
Looking ahead with innovation
Our commitment to simplifying complex processes remains at the forefront of everything we do, and these changes are just the beginning. With advanced features like the AI Hub, we’re enabling teams to automate routine tasks, unlock valuable insights, and focus on what really drives value for their organizations.
As businesses increasingly rely on AI-driven automation and cross-departmental collaboration, our products are designed to stay ahead of the curve. The flexibility of InvGate Service Management and InvGate Asset Management ensures they can evolve alongside organizations, adapting to new challenges and opportunities as they arise.
We’re refreshing our vision to align with the changing landscape of Service and Asset Management. As the industry continues to evolve, we’re committed to pushing the boundaries of innovation and delivering solutions that help businesses operate smoother, faster, and smarter. These updated products reflect our forward-thinking approach and dedication to driving excellence in Enterprise Management.
As we embark on this next chapter, we’re more excited than ever to continue empowering organizations with the tools they need to excel – today, tomorrow, and beyond.
