We’re proud to announce that InvGate Service Management has renewed its PinkVERIFY Certified status once again. This year, we’ve gone even further by incorporating the Service Desk practice into our certification. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on.
In 2024, Pink Elephant introduced the latest evolution of PinkVERIFY to adapt to the changing ITSM landscape. Their subject matter experts updated assessment criteria, added new benchmarks, and adopted a flexible approach that reflects the integration of modern practices like Agile, DevOps, and AI.
Some of the previous certification categories changed, and others were created. As a result, InvGate Service Management is certified in the following seven practices:
- Change Management.
- Incident Management.
- IT Operations Management.
- Knowledge Management.
- Problem Management.
- Request Management.
- Service Desk.
But what does this mean to you? At its core, this represents a reassurance that our ITSM solution complies with ITSM frameworks, such as ITIL and ISO/IEC 20000, and that it excels in these practices.
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"Achieving this certification underscores our unwavering commitment to delivering exceptional Service Management. This certification validates our dedication to industry-leading practices, ensuring that our product aligns perfectly with global IT standards and enables organizations to achieve optimal efficiency, customer satisfaction and strategic alignment with their business objectives." Pablo Vergne |
PinkVERIFY is the #1 industry stamp of approval for ITSM tools, and InvGate Service Management has been validated by them since 2021. Currently, there are 32 other vendors endorsed by the organization.
If you want to know more about this certification, you can visit Pink Elephant’s site. And if you’d like to see InvGate Service Management in action, you can either request a 30-day free trial or schedule a call with our team so they can walk you through all the verified process areas!
