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IT Service Desk Metrics – Measuring the Right Things in the “New Normal”

As we all try to return to some semblance of normality post-pandemic, your IT service desk will no doubt be looking to make changes that reflect the now-different business needs and ...

IT’s Role in the Pandemic Isn’t Over Yet

Your IT department and IT service desk likely performed miracles during...

Rethinking your IT Support for the New Normal

The COVID-19 crisis has changed the way we live, work, and interact with...

5 Tips for Better Remote Support to Enable Home Workers

The COVID-19 crisis continues to change the world in which we live and...

10 Tips for Handling an Angry Customer

It’s never fun dealing with complaints and customer escalations,...

5 Ways to Overcome Superhero Syndrome in IT Support

Let’s face it. Everyone loves a superhero. The Avengers, Batman, even...

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