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InvGate Blog

10 Tips for Handling an Angry Customer

Posted by Vawns Murphy on October 16, 2019 at 2:30 PM
It’s never fun dealing with complaints and customer escalations, especially when things get heated or contentious. But it definitely helps if you employ a consistent approach that ups the likelihood of your complaint-handling success. Here are ten tips to help you handle your angry customers.  
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Topics: IT support

5 Ways to Overcome Superhero Syndrome in IT Support

Posted by Vawns Murphy on October 9, 2019 at 4:54 AM
Let’s face it. Everyone loves a superhero. The Avengers, Batman, even Mighty Mouse (or is this just me showing my age?). IT departments are generally sources of heroes – our IT heroes. We all know that one person who seems to singlehandedly save the world (or at least the business) day-in-day-out. That person who knows everything about the business and its systems and who isn’t fazed by anything.
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Topics: IT support

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