Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. With this in mind, we’ve just redesigned InvGate ...
Building a robust workflow takes time and requires mapping out all the...
If having a help desk in your organization is a game-changer in terms of...
And just like that, the future has arrived: artificial intelligence...
At the basis of workflow automation lies a simple premise: employees don’t...
When multiple incidents stem from the same issue, it's a clear signal that...
March brings some relevant news for our solutions. InvGate Service...
It brings us great joy to announce that InvGate Service Management has...
Some help desk tickets are solved in just one exchange. Others might need...
The speed and quality of interactions is a determining factor in customer...
