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5 Zapier Integrations you Need to Boost your Service Desk Experience in 2025

According to a recent study by BetterCloud, businesses today use an average of 80 IT-sanctioned SaaS apps for their daily operations. As the technology landscape keeps growing, integration ...

Zoho Desk vs. Zendesk: Finding a Better Help Desk Tool

It's safe to say that if you are looking for information comparing Zoho...

Microsoft's Basic Authentication is Being Deprecated: Alternatives and Measures in InvGate's Products

If you're still using Microsoft’s Basic Authentication (Basic Auth),...

How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

By the end of 2020, the IT Support team of Smartmatic - the world's...

Exploring InvGate Service Management New Catalog View and Configuration

Discover the latest updates that will improve the way users make their...

How Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Farmacity is one of the major retail store chains in Argentina, with a...

A New Request View in InvGate Service Management for Better Experience

InvGate Service Management has a brand new Request View to improve our...

10 Must-Have Features in a Help Desk Issue-Tracking System

Issues will pile up if you don't have a defined process for handling...

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper