Top 7 Best Change Management software

You are probably already aware that managing changes within an organization is a complex yet crucial task. An effective Change Management software is essential if your business is looking to implement new technologies, optimize processes, or simply maintain operational stability.

The key to Change Management lies in adopting a structured approach that minimizes disruptions and maximizes benefits. Your chosen Change Management software tool should facilitate the planning and execution of changes, ensure smooth transitions, and maintain high levels of productivity.

In this article, we'll review some of the top Change Management software tools available and help you look for the right features.

Let's get started!

InvGate Service Management

ITSM software

4.5 Gartner

★ ★ ★ ★ ★

What is IT Change Management software?

IT Change Management software helps organizations plan, track, and control changes in their IT environments. It provides a structured way to assess risks, document approvals, and monitor implementation to reduce service disruptions.

IT teams use Change Management software to create and manage change requests, coordinate approvals, and document the entire process. Without a structured Change Management process, IT teams risk uncoordinated changes that cause outages, security vulnerabilities, or compliance violations.

These tools also provide insights into the impact of changes, allowing for proactive measures to mitigate change risks. A proactive support approach reduces downtime and ensures smoother transitions, ultimately supporting business continuity.

1. InvGate Service Management

Why InvGate Service Management is the best helpdesk and ticketing system

InvGate Service Management is an IT Service Management (ITSM) platform designed to improve IT operations with a user-friendly interface and AI-driven automation. The platform is fully aligned with ITIL Change Management best practices.

It allows users to create custom workflows for Change Management, including triggers, approval requests, and review stages. This ensures that each request for change (RFC) is systematically controlled, assessed, approved, and implemented.

It offers both cloud-based and on-premise deployment options and integrates with Configuration Management systems.

Change Management certifications: PinkElephant and PeopleCert

InvGate Service Management features

Customizable Change Management workflows to align with internal policies.
AI-powered predictive risk and impact assessment baked on similar case history.
Risk assessment tools that integrate with asset and configuration management.
Automated approvals to streamline change requests.
Change request template to standardize processes.
Reporting and analytics suite that provides insights into the change process's performance.
Integration with other ITSM capabilities such as Incident, Problem, and Configuration Management.
Governance over change control with audit trails.

InvGate Service Management pricing details

InvGate offers flexible pricing plans that scale to meet the unique needs of your organization. You can get started with InvGate Service Management for $17 per agent per month. We also offer a free trial, so you can try our software before committing to a plan.

InvGate Service Management user reviews and rating

Gartner Peer Reviews score: 4.6
G2 score: 4.6

“The software can be adapted to multiple customer needs, form companies that are beginning to manage request and incidents, to organizations that are looking for a tool that meets advanced requirements, aligns with ITIL and allows automating practically any process in the organization, since it is not only oriented to be an ITSM, but it can mett the requeriments of an ESM."

User review from Gartner, Manager of IT services

2. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an ITSM solution that offers a dedicated Change Management module. The tool integrates with asset and CMDB systems to support structured Change Management processes. It caters to businesses of all sizes and supports on-premise and cloud-based deployments.

Change Management certifications: PinkElephant and PeopleCert

ManageEngine features

Predefined Change Management workflows.
Role-based approval routing.
Integration with CMDB for risk evaluation.
Audit trails and reporting for change history.

ManageEngine pricing details

Offers four plans, with pricing depending on features and deployment type.

Standard: Starting at $13 per technician/month.
Professional: Starting at $27 per technician/month.
Enterprise: Starting at $67 per technician/month.

You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT Asset Management, you pay for the number of nodes managed.

ManageEngine user reviews and rating

Gartner Peer Reviews score: 4.4
G2 score: 4.2

"Overall, the software is OK for a service desk or helpdesk tool. It can be very flexible, but requires some coding to really get it working right. Their support team will assist with the coding often times, but they can be difficult to work with. The tool does work fine as a helpdesk software, it is definitely better than some I have used. The interface is not as smooth as others I have used, unfortunately."

User review from Gartner, IT Manager

3. Jira Service Management

Jira Service Management by Atlassian supports Change Management within software development-focused IT environments. The tool offers a flexible framework for Change Management, integrating with development and CI/CD systems.

Change Management certification: PeopleCert

Jira Service Management features

Change request tracking integrated within Jira projects.
Customizable workflows tailored for Change Management.
Integration with development tools to synchronize change activities.
Basic reporting and audit logs for Change Management processes.

Jira Service Management pricing

These are the Jira Service Management pricing plans annualized, and according to their own website, they are only estimates:

Free: $0 up to 3 agents
Standard: $18.75 per agent/month
Premium: $47.5 per agent/month
Enterprise: Starting at 201 agents, you must contact their sales team to receive a quote.

Jira Service Management user reviews and rating

Gartner Peer Reviews score: 4.4
G2 score: 4.2

“The ease of organizing projects in different ways, including administrators, analysts and users in such a way that you can limit the administrators of one project to modify another, leaving this to the Jira administrator. The learning curve for the end user is not as easy as other IT solutions, in addition to this, it requires a lot of preparation of the technical team in ITIL to take better advantage of the tool.”

User review from G2, Technical Engineer

4. SysAid

SysAid provides an all-in-one IT Service Management solution and includes modules specific to Change Management. The solution supports standard Change Management processes with features to document, assess, and track change activities. Available in both cloud and on-premise formats, it integrates with Asset Management systems.

Change Management certifications: PinkElephant and PeopleCert

SysAid features

Change request forms.
Automated approval routing for Change Management.
Audit logs for change tracking.
Integrated risk analysis based on CMDB data.

SysAid pricing details

Pricing varies based on deployment and user count, with details available upon request.

SysAid user reviews and rating

Gartner Peer Reviews score: 4.6
G2 score: 4.5

"Sysaid is a versatile ITSM tool that covers wide range of features, including Incident and Problem Management as well as asset tracking and multiple ways of automation. Advanced features have high complexity for setup. Reporting tool feels a bit barebones (Limited functionality by default; further data insight requires custom reporting to be set up.)”

User review from Gartner, IT Associate

5. Freshworks' Freshservice

Freshservice is an ITSM tool from Freshworks that includes a Change Management module designed to follow ITIL guidelines. The solution is only cloud-based and integrates with Asset Management systems.

Change Management certification: PinkElephant.

Freshservice features

Automated change approvals and hierarchical approvals.
Change calendar.
Reviews and notes on the change rollout.

Freshservice pricing details

FreshService offers three paid plans (priced based on annual billing):

Starter: $19 per agent/month.
Growth: $49 per agent/month.
Pro: $99 per agent/month.
Enterprise: Custom pricing that requires a quote.

They also offer a 14-day free trial for each plan.

Freshservice user reviews and rating

Gartner Peer Reviews score: 4.2
G2 score: 4.6

“Freshservice is straightforward to use and fairly easy to set up, meaning that you don't need to spend months trying to get usage out of the product. FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky.”

User review from G2, Associate Director of IT

6. BMCHelix ITSM

Ejemplo de interfaz de BMC Helix. BMC Helix ITSM, offered by BMC Software, includes a detailed Change Management module designed for large organizations. It supports rigorous Change Management processes with multiple deployment options, including cloud, on-premise, and hybrid. The solution integrates with several IT operations tools to maintain compliance and audit trails.

Change Management certifications: PinkElephant and PeopleCert.

BMC Helix ITSM features

Automated approvals.
AI-driven change impact analysis.
Audit trails.
Change scheduling.
Automated Change Requests triggered by assets.

BMC Helix ITSM pricing details

Pricing depends on deployment and features, with enterprise-level plans available.

BMC Helix ITSM user reviews and rating

Gartner Peer Reviews score: 4.3
G2 score: 3.7

“The product is quite easy to use. Support efficiency is one of the main keys to our sys admins. If the product is negotiated outside a bundle of products, the costs can be expensive. We have found some integration issues related to external monitoring software and issue management. Implementation costs can also be quite expensive, depending on the number of desired integrations.”

User review from Gartner, SysAdmin

7. HaloITSM

Example of HaloITSM's interface. HaloITSM offers ITSM functionality with dedicated Change Management capabilities. The tool supports the Change lifecycle end-to-end and is available as a cloud or on-premise solution. It integrates with Configuration Management systems to support risk assessment and scheduling.

Change Management certifications: PinkElephant and PeopleCert.

HaloITSM features

Automated approval routing.
Granular reporting.
Track change request activity.
Change calendar.

HaloITSM pricing

Pricing information is available upon request.

HaloITSM user reviews and rating

Gartner Peer Reviews score: 4.5
G2 score: 4.8

"Halo ITSM has proven to be a very useful tool to help manage our IT service desk and the IT department in general. The customization for Halo is broad, but, this requires an in-depth understanding of the Halo system to be able to fully utilize it."

User review from Gartner, Head of IT infrastructure & support

Key features to look for in Change Management software

These tools typically include:

Change request submission: Users can submit requests with details about the proposed change, such as the affected systems, potential risks, and expected outcomes.
Approval workflows: Automated workflows route requests to the right stakeholders for assessment and authorization.
Impact and risk analysis: The software helps evaluate potential risks by providing historical data and integrating with configuration management databases (CMDBs).
Scheduling and execution tracking: Teams can plan changes, assign tasks, and track progress to minimize service disruptions.
Audit trails and reporting: Maintain detailed logs of every change request, approval, and implementation step to support compliance and post-change analysis.

A Change Management workflow enables you to communicate and manage change in a structured way.

How to choose the right IT Change Management tool

Selecting a Change Management tool depends on an organization's size, IT complexity, and regulatory needs. Consider the following:

Business requirements: Identify whether the tool should support ITIL-aligned processes, custom workflows, or industry-specific compliance needs.
Ease of use: A user-friendly interface ensures that both IT teams and business users can submit and track change requests efficiently.
Automation capabilities: Look for features that minimize manual work, such as AI-driven risk assessment and automated approval routing.
Scalability: The tool should be able to support an increasing number of users, changes, and integrations as the organization grows.
Customization options: Ensure that workflows, forms, and notifications can be tailored to fit internal policies and operational requirements.

You should also consider testing different solutions through a trial or demo; this can help you determine whether they meet all your specific needs.

What to Look For in Configuration and Change Management Tools

Conclusion

A well-structured Change Management process, supported by robust software solutions, can significantly improve an organization's ability to handle and manage change.

With ITIL-aligned Change Management practices and leveraging the capabilities of ITSM tools, organizations can streamline the planning, execution, and tracking of changes.

Change Management software will also play a vital role in this process by predicting potential risks and reducing errors. These tools offer powerful features for risk assessment and impact analysis.

If you want to know if InvGate Service Management is the right tool for you, sign up for a free trial and see for yourself! You can also get in touch with our experts, who are ready to answer all your questions.

Top 7 Best Change Management Software Options

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