Naming conventions for assets have a rich, engaging, and often hilarious history. While recently organizations have switched to standardized and more informative naming conventions based on ...
In most organizations, software asset management (SAM) is not given much...
IT4IT is a relatively new entrant in ITSM frameworks and ITIL practices,...
Managed Service Providers (MSPs) are typically in charge of entire IT...
Service desk outages are not the most exciting thing you want to be...
A motivated workforce is an essential component of a successful business....
LDAP or Lightweight Directory Access Protocol is one of the oldest and...
ISO 20000 is the only internationally accepted standard for ITSM, and it...
COBIT is one of the most widely used frameworks for IT governance. Among...
Continual service delivery is key to a great customer experience and to...
