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Steve Manjaly

Steve is a tech writer with an unhealthy obsession with smart gadgets. He loves tech and loves writing about it. Trained as a biotechnology engineer, he is into UI/UX design, product development, and IoT. During his free time, he enjoys a good game of ping pong.
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How to Define a Clear Help Desk Ticketing Process Flow

An efficient service desk is a major component of a great customer experience. When a customer has a query or they’re facing any issues with your products or services, they expect a quick solution. And any delay or inefficiencies within the help ...

7 Benefits and Limitations of Help Desk Software

There’s no question that modern help desk solutions bring amazing benefits to organizations; IT help desk managers have understood this long back. It’s a great tool in a help desk’s arsenal, ...

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Over the last two decades, we have seen companies move to the cloud in hordes and presently, the cloud is often the default option for almost all new enterprises. Only companies in a very narrow ...

All About ITOPS: IT Operations Roles & Responsibilities

IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT ...

Keeping a Detailed Hardware Inventory: Best Practices

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the ...

The Most Important Considerations When Setting Up a Virtual Service Desk

With the rapid digital transformation of enterprises, the role of robust IT service and ITSM in keeping businesses processes running smoothly is paramount. They’re necessary to keep the organization ...

10 Key Steps to Improve IT Support

Now that organizations are more reliant than ever on the digital workplace, IT support is absolutely paramount for business processes to function without a glitch. An organization’s IT service desk ...

Swarming, Scrum, and How They Can Benefit Your Organization

Project management is hard. Even if you arm yourself with the best team and the best resources, unexpected issues may arise creating delays or other bottlenecks. In fact, according to a 2021 report, ...

Is Service Management Relevant for Digital Transformation?

More and more, organizations are shifting towards the digital workplace, embracing all the advantages that a full digital transformation affords. Customers are also moving away from traditional ...

Help Desk Manager Duties & Responsibilities: How to Start Your Career

The help desk plays a critical role in the customer experience and the relationship customers have toward the organization. They are often the point of communication between the customer and a ...

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