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How a Financial Services Company Improved NPS Indicators with Audit-Ready Processes

With 40,000 clients, EfectivoSí is a leading financial services company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the ...

Introducing Software Metering to InvGate Insight

Your InvGate Insight instance is about to get even more interesting. We're...

How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

By the end of 2020, the IT Support team of Smartmatic - the world's...

Exploring InvGate Service Desk New Catalog View and Configuration

Discover the latest updates that will improve the way users make their...

How Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Farmacity is one of the major retail store chains in Argentina, with a...

A New Updated Request View in InvGate Service Desk for a Better Experience

InvGate Service Desk has a brand new Request View to improve our users'...

InvGate at Pink22 IT Service Management Conference

Last June, we attended Pink22 IT Service Management Conference &...

Support Assist: Introducing New Machine Learning Capabilities to Service Desk

During InvGate’s presentation at SupportWorld Live 2022, we are proud to...

How to Use Automation to Streamline IT Support

Though change is not a new concept in IT -- one might say it is intrinsic...

CMDB Benefits for Service Delivery Across Your Organization

A configuration management database or CMDB can be a game changer in terms...
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