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How to Achieve Enterprise Service Management Success? Industry Leaders Weigh In

Enterprise service management - whether in its pure form or supporting digital transformation strategies - is still one of the hottest IT service management (ITSM) or service management trends. Two-thirds of organizations have started to adopt ...

Coppel Wins Best Service Desk Improvement Project at the 2021 IT Service & Support Awards

Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM.

4 Important Things to Consider When Creating an ITSM SLA

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a ...

How Peoples Bank Aligned 24 Different Departments Using InvGate Service Desk

Peoples Bank is one of the leading locally-owned and operated community banks in Washington state, meeting the financial needs of businesses and families in Whatcom, Skagit, Island, Snohomish, King, ...

How Grupo Cepas streamlined its operational processes with InvGate Service Desk

  Grupo Cepas, an Argentine company dedicated to the production of beverages, invested a lot of time and effort in the manual management of IT processes. The use of paper forms and ineffective ...

How Harmony Public Schools Leveraged InvGate’s Customizability to Improve Customer Experience

  Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM). Through ...

How SEiT took their ITSM strategy to the next level with InvGate

SEiT is a Chilean company dedicated to helping organizations maintain operational continuity through its technological platforms, with support, monitoring, backup and cybersecurity services. Thus, it ...

How McDonald's Consolidated All its Service Desks on a Single Platform

Arcos Dorados Holdings Inc. is a company that owns the McDonald's restaurant chain franchise in 19 countries across Latin America and the Caribbean. With more than 100,000 employees and 2,255 ...

How Universidad Austral completed its digital transformation with InvGate Service Desk

  Universidad Austral is a privately managed Argentinean university with its main campus in Pilar and sub-campuses in Buenos Aires and Rosario. It is recognized for having adopted the best practices ...

Finding the Best Desk Setup to Boost Productivity

Over the last few weeks, we’ve talked about the significance of the digital workplace, and what it means for organizations in light of current circumstances. But while th e digital workplace is ...
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