Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM.
The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.
The Best Service Desk Improvement Project Award is meant to recognize a company that “understands the needs of its customers, their goals and objectives, and can clearly define the cycle from the beginning of the interaction to its end. Identifying opportunities and improvements aligned to business needs,” according to the Service Desk Institute.
This recognition is a testament to the great improvements made over the last year by Coppel, who has been working with InvGate since 2017 to streamline its processes and manage over 200,000 incidents per month.