<img height="1" width="1" src="https://www.facebook.com/tr?id=529630970877304&amp;ev=PageView &amp;noscript=1">

InvGate

Find me on:

Recent Posts

Enterprise Service Management in These COVID-19 Times

The COVID-19 crisis has brought new ways of working to many employees, with them now confined to their homes. Likely using more technology – to get their work done – than ever. The crisis has also impacted how IT organizations work. In particular, being able to support the large increase in homeworkers. From the additional equipment and new IT solutions that have been required to the refocusing ...

Okta and Service Desk SAML Integration

In an ever changing and evolving environment such as the software industry, staying current can be a difficult challenge. In the face of oblivion – which happens to many products that become useless ...

How to Help Stressed IT Support Personnel

Service desk technicians and IT departments across the globe are under an unprecedented amount of strain due to the COVID-19 crisis. For instance, higher volumes of calls and longer days as a result, ...

COVID-19 Advice – How to Cope with Frustrated End Users

The COVID-19 crisis has changed the way that many employees work in a very short space of time. So, it’s no wonder that there are some frayed nerves out there. Employees are often having to adapt to ...

How to Cope When Your IT Service Desk is Overwhelmed

IT service desks everywhere are under pressure. The COVID-19 crisis has changed the way we work and how businesses are able to operate around the world. Employees might be ill, and others are ...

Emotional Wellbeing During a Pandemic

With the ongoing pandemic of the coronavirus continuing across the globe, many restrictions have been imposed on society with the risk of infection increasing and spreading; and as such, the need for ...

5 Tips for Better Remote Support to Enable Home Workers

The COVID-19 crisis continues to change the world in which we live and work, and the pressure is on for IT service desks to keep up with the many IT support requirements of employees who have ...

COVID stories: Silvateam

In another COVID story, that looks at how InvGate’s customers are using its solutions to help with the many challenges of the COVID-19 crisis, Silvateam shares its experiences of enrolling in the ...

COVID stories: Neenah Joint School District

Neenah Joint School District – a highly-rated, public school district located in Neenah, Wisconsin – is one of the many organizations that has joined the InvGate COVID-19 response program. Taking up ...

5 Key COVID-19 IT Support Challenges and How to Deal with Them

The COVID-19 crisis, or coronavirus outbreak, has changed the world. At the time of writing, billions of people are practicing social distancing and many employees are getting used to working from ...