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How Universidad Austral completed its digital transformation with InvGate Service Desk

Universidad Austral is a privately managed Argentinean university with its main campus in Pilar and sub-campuses in Buenos Aires and Rosario. It is recognized for having adopted the best ...

Finding the Best Desk Setup to Boost Productivity

Over the last few weeks, we’ve talked about the significance of the...

The Top 5 Skills for IT Service Desk Agents

Much has changed for the humble IT service desk in the last two years. It...

How InvGate empowered Disagro to organize its IT department

Disagro is an international Corporation of Guatemalan origin, a leader in...

The Most Important Tips for Effective Collaboration

When you read about the various aspects that come together to make an IT...

5 Quick Tips to Improve Your IT Service Desk

If you’re reading this post, you’re more than likely acutely aware of the...

Best Practices for Building Your IT Help Desk Knowledge Base

Organizations are constantly trying to increase productivity in their...

How to Upskill Your IT Service Desk Team

Your organization’s IT service desk is the front line of IT and, with an...

Best Practices for Creating a Service Catalog

We’ve talked about the importance of service catalogs -- how they provide...

How the IT Service Desk Can Support the Return to Office-Based Working

As the world takes baby steps back to pre-pandemic office life, there’s a...
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