The Service Desk and IT Service Management blog

Celeste Mottesi

Celeste is the Content Marketing Manager at InvGate.

Celeste Mottesi - April 9, 2024 - 3 min read

Celeste Mottesi - April 8, 2024 - 16 min read

Ticket Volume is back for another year and we are very excited to announce...

Celeste Mottesi - March 25, 2024 - 1 min read

From April 17 to 18, a new edition of SITS, The Service Desk & IT Support...

Celeste Mottesi - March 13, 2024 - 2 min read

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type...

Celeste Mottesi - March 11, 2024 - 7 min read

March brings some relevant news for our solutions. InvGate Service Desk...

Celeste Mottesi - February 28, 2024 - 8 min read

The IT world has always evolved quickly, but the explosion of generative...

Celeste Mottesi - February 28, 2024 - 5 min read

An updated knowledge base is an essential part of an organization's...

Celeste Mottesi - February 28, 2024 - 3 min read

Some help desk tickets are solved in just one exchange. Others might need...

Celeste Mottesi - February 28, 2024 - 4 min read

The speed and quality of interactions is a determining factor in customer...

Celeste Mottesi - February 20, 2024 - 14 min read

If you’re reading this, you probably have an IT support team in your...

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