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ITAM 101: 5 Tips to Help Make ITAM an IT and Business Priority

Posted by InvGate on May 16, 2018 at 9:26 AM
IT asset management (ITAM) is an IT and business capability that can help to ensure that your IT estate stays under control, is appropriately licensed, and is in a position to enable your business – rather than it be a source of risk. But all too often it’s overlooked as a “must do” set of IT and business practices – leaving it in the “nice to do” pile that never gets touched.
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Topics: ITAM

Where is the ball?

Posted by InvGate on November 9, 2016 at 4:33 PM
Identifying why a request was not resolved on time is always a difficult task. Whenever the SLAs are in red or our customer satisfaction ratings are low, a brave soul must search for the reason in comments, status changes, and the activity / audit history of the extensive request. The simple fact of analyzing unstructured information makes this a difficult task, which easily puts one in a bad mood. To make matters worse, the results of these analyses are often not clear or precise, and usually end up wrongfully putting the blame on the customer.
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Topics: Service Desk

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