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Best Practices for Creating a Service Catalog

We’ve talked about the importance of service catalogs -- how they provide a window into the services offered by your organization, and how this is an invaluable resource that provides users ...

The 10 Commandments of IT Customer Success

At InvGate, our mission is to provide great service with every...

Five Actions to Optimize IT Support Today

Most organizations approach IT support management somewhat reactively...
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